ICT Service Desk Technician: Customer‑Focused Tech Support

National Fire Chiefs Council Limited.; England; Sur place; GBP 22 000 - 28 000; Plein temps

Résumé du poste

Buckinghamshire Fire and Rescue Service is seeking an ICT Service Desk Technician to keep day‑to‑day ICT services running smoothly. You will be the go‑to for technical support, handling a mix of user issues, system changes and device setup.

You will troubleshoot a range of hardware, software and network issues, set up and maintain devices, and provide on‑site or remote support as needed. Strong communication and a customer‑focused mindset are essential.

Qualifications

• A Level, ICT Apprenticeship or equivalent qualification in ICT, Computer Science, or related discipline.
• Experience providing customer‑focused ICT support in a service desk or helpdesk.
• Experience with Microsoft Windows desktop operating systems and service management systems.

Responsabilités

• Handle incoming ICT issues and requests from first contact to resolution.
• Troubleshoot hardware, software, and network issues in a practical, user‑focused way.
• Set up and maintain devices, including laptops, desktops and core software.
• Provide user support remotely and on‑site as required.
• Manage and track requests ensuring updates are clear and nothing is missed.
• Run routine tasks such as system updates and basic maintenance.
• Collaborate with users to understand needs and explain technical matters clearly.

Connaissances

Problem solving

Ownership

Clear communication

Customer-focused

Prioritisation

Adaptability

Windows & networking basics

Team player

Attention to detail

Willing to learn

Formation

A Level or ICT Apprenticeship

Outils

Active Directory

Microsoft 365

Windows 10/11

DNS/DHCP/Wi‑Fi

Description du poste

Buckinghamshire Fire and Rescue Service is seeking an ICT Service Desk Technician to keep day‑to‑day ICT services running smoothly. You will be the go‑to for technical support, handling a mix of user issues, system changes and device setup.

You will troubleshoot a range of hardware, software and network issues, set up and maintain devices, and provide on‑site or remote support as needed. Strong communication and a customer‑focused mindset are essential.