ICT Infrastructure Engineer (1st/2nd Line) Secure IT & Cloud

Reply; Greater London; On-site; GBP 32,000 - 48,000; Full time

Job summary

Reply specialises in designing and implementing solutions based on new communication channels and digital media. Reply’s UK team seeks an ICT Infrastructure Engineer to support and secure internal infrastructure across Microsoft 365, Intune and Entra ID in a central London context.

Based in central London, you will handle ongoing endpoints, security practices and collaboration across consultants and project teams, with some on-site duties across Reply’s UK offices in line with Government

Qualifications

• Degree in Computing or related discipline with 2:1 or higher.
• Solid knowledge of Windows and macOS endpoints and M365 services.
• Experience with Intune, Entra ID and basic SSO/MFA issues.
• Strong documentation and process-writing ability.

Responsibilities

• Serve as 1st/2nd line IT support for UK staff via phone, email, and ITSM tools.
• Maintain laptops, mobiles and productivity tools across Windows and macOS.
• Administer Intune and Entra ID including device enrolment and policies.
• Perform routine tasks: resets, OS patching, BitLocker, policy troubleshooting.
• Investigate security alerts with Defender for Endpoint and related tools.
• Create and maintain Knowledge Base articles and SOPs.
• Coordinate with third-party vendors to ensure stable infrastructure.
• Provide occasional on-site support across UK offices with security compliance.

Skills

Windows endpoints

macOS endpoints

Microsoft 365

Intune

Entra ID / Azure AD

1st/2nd line support

Documentation

Education

Degree in Computing

Tools

Active Directory

DNS

DHCP

BitLocker

Defender for Endpoint

Job description

Reply specialises in designing and implementing solutions based on new communication channels and digital media. Reply’s UK team seeks an ICT Infrastructure Engineer to support and secure internal infrastructure across Microsoft 365, Intune and Entra ID in a central London context.

Based in central London, you will handle ongoing endpoints, security practices and collaboration across consultants and project teams, with some on-site duties across Reply’s UK offices in line with Government