GRADUATE ICT INFRASTRUCTURE ENGINEER

Reply, Inc.; Greater London; Hybrid; GBP 42,000 - 56,000; Full time

Job summary

Reply is seeking an ICT Infrastructure Engineer (1st/2nd Line) based in central London to support our UK consultants and project teams. You will manage and secure internal infrastructure and endpoints across Microsoft 365, Intune, Entra ID, and Windows/macOS, with attention to government security classifications.

This role involves incident handling, device provisioning, policy enforcement, and occasional on-site support across Reply’s UK offices, collaborating with vendors and stakeholders to

Qualifications

• Educated to degree level (minimum 2.1) in Computing, IT, or a related discipline.
• Strong knowledge of Windows and macOS endpoints, Microsoft 365, and core infrastructure services (AD, DNS, DHCP, Windows Server).
• Interest in cybersecurity and best practices; familiarity with Defender for Endpoint, GDPR, Cyber Essentials is a plus.
• Clear communicator with ability to document processes and solutions systematically.

Responsibilities

• Serve as a primary 1st/2nd line contact for internal IT support, handling incidents and service requests via phone, email, and ITSM tool.
• Provide daily support for laptops, mobile devices, and productivity tools across Windows, macOS, iOS, Android, and Microsoft 365 apps.
• Administer and troubleshoot Intune and Entra ID (Azure AD), including device enrolment, compliance, access management, and basic SSO/MFA issues.
• Perform routine tasks such as password/MFA resets, OS patching, BitLocker management, and endpoint policy troubleshooting.
• Investigate endpoint security alerts and support remediation using Defender for Endpoint and related tools.
• Create and maintain Knowledge Base articles, SOPs, and documentation for consistent support.
• Liaise with third-party suppliers to support incident resolution and infrastructure stability.
• Provide occasional on-site support across Reply’s UK offices, ensuring secure handling of systems and data.

Skills

1st/2nd line IT support

Documentation

Cybersecurity interest

Vendor liaison

Education

Bachelor’s degree in Computing/IT or related (2.1)

Tools

Microsoft 365

Intune

Entra ID (Azure AD)

Windows

macOS

Microsoft Defender for Endpoint

Job description

Requisition ID11418-Posted08/28/2026- Years of Experience (2) -Technology- Where (1)

Reply specialises in designing and implementing solutions based on new communication channels and digital media. Structured as a network of highly specialised companies, Reply supports leading European industrial groups in sectors such as Telco & Media, Industry and Services, Banking and Insurance, and Public Administration, helping define and develop business models enabled by new paradigms such as AI, Cloud Computing, Digital Media, and the Internet of Things. Reply’s services include Consulting, System Integration, and Digital Services.

Role Overview:

As an ICT Infrastructure Engineer (1st / 2nd Line Support) at Reply, you will be a key point of contact for IT support across our UK business, providing professional and reliable assistance to consultants, engineers, and project teams. Based in central London and supporting multiple UK offices, you will manage and secure internal infrastructure and endpoints across Microsoft 365, Intune, Entra ID (Azure AD), and Windows/macOS environments. Operating within a sensitive context that includes government and defence engagements, you will implement robust security practices and handle information in line with Government Security Classifications.

Responsibilities:

• Serve as a primary 1st / 2nd line contact for internal IT support, managing incidents and service requests via phone, email, and the ITSM/ticketing tool.
• Provide daily support for laptops, mobile devices, and productivity tools across Windows, macOS, iOS, Android, and Microsoft 365 (Teams, Outlook, SharePoint, OneDrive).
• Administer and troubleshoot Microsoft Intune and Entra ID (Azure AD), including device enrolment, compliance policies, access management, and basic SSO/MFA issues.
• Perform routine operational tasks such as password and MFA resets, account unlocks, OS patching, BitLocker management, and endpoint policy troubleshooting.
• Investigate endpoint security alerts and support remediation using Microsoft Defender for Endpoint and related security tools.
• Create, maintain, and follow Knowledge Base articles, SOPs, and technical documentation to ensure consistent and high-quality support.
• Liaise with third-party suppliers and vendors to support incident resolution, service enhancement, and infrastructure stability.
• Provide occasional on-site support across Reply’s UK offices, ensuring secure and compliant handling of systems and data in line with Government Security Classifications and Cyber Essentials.

About the Candidate:

• Educated to degree level (minimum 2.1) in Computing, IT, or a related discipline.
• Strong foundational knowledge of Windows and macOS endpoints, Microsoft 365, and core infrastructure services (Active Directory, DNS, DHCP, Windows Server).
• Demonstrates a genuine interest in cybersecurity and best practices; familiarity with tools such as Microsoft Defender for Endpoint, Government Security Classifications, GDPR, and Cyber Essentials is an advantage.
• Clear, professional communicator who can document processes and solutions in a structured, repeatable way.
• Motivated to grow their skills through further certifications (e.g. MS-900, AZ-900, ITIL v4) and enhanced security clearances (e.g. DV) where required.
• Comfortable in a fast-paced consultancy environment, balancing day-to-day support with contributing to infrastructure improvements and project work.
• Collaborative and service-oriented, able to build strong relationships with internal stakeholders and work effectively with third parties.
• Willing to travel to Reply’s UK offices when needed to provide on-site support.

Reply is an Equal Opportunities Employer and committed to embracing diversity in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status or parental status or any other characteristic protected by the Law.

Reply is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, please let us know of any Reasonable Adjustments you may need.