Graduate ICT Infrastructure Engineer (11418)

Reply; Greater London; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

Reply, based in central London, is seeking a Graduate ICT Infrastructure Engineer to provide 1st/2nd line IT support across its UK business. You will manage endpoints and services across Windows and macOS, with a focus on Microsoft 365, Intune, and Entra ID, while maintaining secure configurations in line with government classifications.

The role offers exposure to security, governance, and occasional on-site work across Reply's UK offices, with opportunities to grow skills through

Qualifications

• Degree in Computing or related discipline (minimum 2:1).
• Strong knowledge of Windows/macOS endpoints and Microsoft 365.
• Interest in cybersecurity and security best practices; willingness to pursue security clearances.

Responsibilities

• Serve as primary 1st/2nd line IT support for internal staff via phone, email, and ITSM system.
• Provide daily support for laptops and mobile devices across Windows, macOS, iOS, Android, and Microsoft 365.
• Administer and troubleshoot Intune and Entra ID including device enrollment and policy compliance.
• Handle OS patching, password resets, MFA resets, and endpoint policy troubleshooting.
• Investigate security alerts with Microsoft Defender for Endpoint and related tools.
• Create and maintain knowledge base articles and SOPs for consistent support.
• Coordinate with third-party vendors to resolve incidents and improve infrastructure.
• Occasionally provide on-site support across UK offices with secure data handling.

Skills

1st/2nd line IT support

Windows & macOS endpoints

Microsoft 365 administration

Clear communication/documentation

Education

Bachelors degree in Computing (2:1)

Tools

Microsoft 365

Intune

Entra ID (Azure AD)

Active Directory

DNS

DHCP

Windows Server

Microsoft Defender for Endpoint

Job description

Graduate ICT Infrastructure Engineer

About Reply:

Reply specialises in designing and implementing solutions based on new communication channels and digital media. Structured as a network of highly specialised companies, Reply supports leading European industrial groups in sectors such as Telco & Media, Industry and Services, Banking and Insurance, and Public Administration, helping define and develop business models enabled by new paradigms such as AI, Cloud Computing, Digital Media, and the Internet of Things. Reply's services include Consulting, System Integration, and Digital Services.

Role Overview:

As an ICT Infrastructure Engineer (1st / 2nd Line Support) at Reply, you will be a key point of contact for IT support across our UK business, providing professional and reliable assistance to consultants, engineers, and project teams. Based in central London and supporting multiple UK offices, you will manage and secure internal infrastructure and endpoints across Microsoft 365, Intune, Entra ID (Azure AD), and Windows/macOS environments. Operating within a sensitive context that includes government and defence engagements, you will implement robust security practices and handle information in line with Government Security Classifications.

Responsibilities:

• Serve as a primary 1st / 2nd line contact for internal IT support, managing incidents and service requests via phone, email, and the ITSM/ticketing tool.
• Provide daily support for laptops, mobile devices, and productivity tools across Windows, macOS, iOS, Android, and Microsoft 365 (Teams, Outlook, SharePoint, OneDrive).
• Administer and troubleshoot Microsoft Intune and Entra ID (Azure AD), including device enrolment, compliance policies, access management, and basic SSO/MFA issues.
• Perform routine operational tasks such as password and MFA resets, account unlocks, OS patching, BitLocker management, and endpoint policy troubleshooting.
• Investigate endpoint security alerts and support remediation using Microsoft Defender for Endpoint and related security tools.
• Create, maintain, and follow Knowledge Base articles, SOPs, and technical documentation to ensure consistent and high-quality support.
• Liaise with third-party suppliers and vendors to support incident resolution, service enhancement, and infrastructure stability.
• Provide occasional on-site support across Reply's UK offices, ensuring secure and compliant handling of systems and data in line with Government Security Classifications and Cyber Essentials.

About the Candidate:

• Educated to degree level (minimum 2.1) in Computing, IT, or a related discipline.
• Strong foundational knowledge of Windows and macOS endpoints, Microsoft 365, and core infrastructure services (Active Directory, DNS, DHCP, Windows Server).
• Demonstrates a genuine interest in cybersecurity and best practices; familiarity with tools such as Microsoft Defender for Endpoint, Government Security Classifications, GDPR, and Cyber Essentials is an advantage.
• Clear, professional communicator who can document processes and solutions in a structured, repeatable way.
• Motivated to grow their skills through further certifications (e.g. MS-900, AZ-900, ITIL v4) and enhanced security clearances (e.g. DV) where required.
• Comfortable in a fast-paced consultancy environment, balancing day-to-day support with contributing to infrastructure improvements and project work.
• Collaborative and service-oriented, able to build strong relationships with internal stakeholders and work effectively with third parties.
• Willing to travel to Reply's UK offices when needed to provide on-site support.

Reply is an Equal Opportunities Employer and committed to embracing diversity in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status or parental status or any other characteristic protected by the Law.

Reply is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, please let us know of any Reasonable Adjustments you may need.