ICT Firstline Technician

GDST (The Girls' Day School Trust); Greater London; On-site; GBP 30,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Flexible pension plan

Training grants

Life assurance

Fee discount for GDST

Loans for learning

Cycle to Work

Travel tickets

Job summary

Wimbledon High School GDST is seeking an enthusiastic ICT First Line Technician to provide frontline support to staff and students, under supervision. You will diagnose routine faults, install hardware and software, and help maintain the school’s technology services.

The role offers hands-on experience across a broad range of technologies in a collaborative ICT team. This is a full-time post (term-time considered) with a competitive salary and opportunities for professional development.

Qualifications

• Experience in customer service, helpdesk or entry-level ICT support.
• Organised, approachable, eager to learn with strong communication and a solutions-focused attitude.
• Able to work through routine issues independently and follow established procedures.
• Opportunities to gain hands-on experience across a broad range of technologies in a collaborative ICT team.

Responsibilities

• Manage helpdesk tickets, diagnose and resolve routine technical faults.
• Install and configure hardware and software; support Windows and Apple devices.
• Assist with maintenance, upgrades and equipment repairs; support printers and AV equipment.
• Refer more complex issues to senior ICT colleagues and follow guidance.
• Ensure support requests are handled efficiently and contribute to smooth running of technology services.

Skills

Customer service

Helpdesk

ICT support

Communication skills

Tools

Windows

Apple devices

Job description

Contract term:

Permanent

Hours:

Full-Time / Term Time will be considered

Salary:

FTE £29,750 - £31,200 / Pro-rata £24,258 - £25,440 depending on experience

Required:

As soon as possible

The Role

We are looking for an enthusiastic and customer-focused individual with a strong interest in technology and delivering excellent service. This is an ideal opportunity for someone looking to develop their career in ICT within a supportive school environment.

As an ICT First Line Technician at Wimbledon High School, you will be a key member of the ICT team, providing first-line support to staff and students. Working under the direction of senior ICT colleagues, you will help resolve day-to-day technical issues, ensure support requests are handled efficiently, and contribute to the smooth running of the school's technology services.

You will manage helpdesk tickets, diagnose and resolve routine technical faults, install and configure hardware and software, support Windows and Apple devices, and assist with maintenance, upgrades and equipment repairs. You will also support printers, network-connected devices and audio-visual equipment for assemblies, events and visiting speakers. More complex issues will be referred to senior members of the ICT team, who will provide guidance and support as required.

We are seeking someone with experience in a customer service, helpdesk or entry-level ICT support role who is keen to broaden their technical skills and knowledge. You will be organised, approachable and eager to learn, with strong communication skills and a positive, solutions-focused attitude. The ability to work through routine issues independently, follow established procedures, and recognise when to seek guidance or elevate a problem is essential.

This role offers an excellent opportunity to gain hands‑on experience across a broad range of technologies while developing your skills within a collaborative and experienced ICT team.

About Wimbledon High School

Since 1880, Wimbledon High School GDST has been educating girls to go out into the world and make a difference. Our acclaimed pastoral programme GROW, enriching co-curricular opportunities, character-forging partnerships and our ‘playful scholarship' approach to academic life make for a compelling environment where every individual can flourish and be herself. Located in the heart of Wimbledon, we are less than 20 minutes from central London.

Benefits

• Competitive salaries and pay progression
• Access to extensive professional development opportunities
• GDST Flexible Pension Plan
• Training grants for qualifications
• Free life assurance benefit
• A discount of up to 50% on fees for children at GDST schools
• Interest free loans for training, computer purchase loans and travel season tickets
• Cycle to Work scheme
• Competitive terms and conditions of employment

The closing date for applications will be 9.00am on Monday 21st September 2026.

Interviews will take place on Wednesday 30th September 2026.

We are an equal opportunity employer and welcome applications from all qualified individuals. To be eligible for employment, candidates must provide proof of their right to work in the UK.

The GDST is committed to diversity, inclusion and real change: a family where every individual is valued, respected and included.

We are committed to the safeguarding of children and child protection screening including online searches will apply to this post.