ICT Consultant

turn IT on; Chipping Barnet; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Annual travel card

Pension scheme

Cycle/ebike scheme

Eye care vouchers

Mental health first aid

Employee assistance programme

Employee recognition scheme

Job summary

turn IT on is seeking an ICT Consultant to support schools across North London, maintaining hardware and services and improving ICT provisions for teaching and learning.

The role involves travel around London and includes an annual travel card as a company benefit. Candidates should have at least 2 years’ ICT Technician/2nd line support experience, preferably in education, with strong customer service and communication skills.

Qualifications

• At least 2 years’ experience in ICT Technician/2nd line support, preferably in the education sector.
• Strong communication and organisational skills.
• Ability to solve problems and explain technical issues in layman’s terms.

Responsibilities

• Resolve and manage technical issues affecting school operations with robust solutions.
• Install or repair computers and networked devices; diagnose and fix problems.
• Provide desktop support for users and manage ICT services across sites.

Skills

2nd line support

Customer service

Communication

Organisation

Tools

Office365

Job description

North London - Barnet, Brent, Hillingdon, Haringey & Westminster

£28,000 - £32,000

Turn IT on are looking for an ICT Consultant who has a real flair for technology mixed with a passion for providing exemplary service to our customers to join our team supporting schools around North London.

You will receive an annual travel card as a company benefit for this role as it involves travel around London.

You will be responsible for maintaining all IT hardware and services across the schools’ sites as well as helping the schools improve the standard of their ICT provisions and enable them to deliver effective teaching and learning through ICT solutions.

You will facilitate communication between your school and turn IT on keeping them up to date with what services turn IT on can offer and manage the accounts of your customers. You will be skilled in maintaining school computer equipment, installing new and existing software across the network, provide technical support for users and resolve identified technical problems. You will also have good knowledge of common user applications and good experience of using Microsoft Office365.

The ideal candidate will ideally have at least 2 years’ experience in working in a previous ICT Technician/2nd line support preferably in the education sector although not essential.

You will be passionate about IT with a strong technical background, be self-motivated and enjoy providing excellent customer service. This role requires you to be a team player, have strong communication and organisation skills along with a courteous manner with the ability to explain technical issues in layman’s terms to our customers.

You should be able to work independently and have an aptitude for problem solving and a proactive approach to identifying ways to improve services provided by your team.

Responsibilities Include

• Resolve and manage any technical issues that impacts the running of the school’s function by providing robust technical solutions
• Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations.
• Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware)

The role is offered on a full-time, full year basis and successful candidate will be subject to an enhanced DBS and safeguarding checks.

In return, we are offering a salary of between £28,000 - £32,000 negotiable for the right person. Benefits include a pension scheme, cycle/ebike scheme, eye care voucher scheme, mental health first aid, employee assistance programme and employee recognition scheme.

The Transforming Learning Group provides a comprehensive range of hands‑on ICT and computing support, MIS support, GDPR services and consultancy and training. We have Eight brands under the Transforming Learning Group – turn IT on, School ICT Services, SalamanderSoft, Locker, Vital York, SBM, Edufin and GDPR Sentry Between the Eight brands we provide services to over 5,000 schools across England and employ nearly 450 staff members. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning.

As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff turn IT on is a friendly and supportive place to work where people feel trusted and respected.

turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

‘Happy to talk flexible working’

‘Your data matters