ICT Business Support and Digital Adoption Officer – Braintree District Council

Essex County Council; Braintree; Hybrid; GBP 32,000 - 37,000; Full time

Benefits offered by this job

Flexible working

Hybrid working with 2-3 office days

Local Government Pension Scheme

Free Car Parking

Learning and development for all staff

Staff discounts

Employee Assistance Programme

Staff recognition schemes

Health and wellbeing programme

Job summary

Essex County Council is supporting Braintree District Council to recruit an ICT Business Support and Digital Adoption Officer based in Braintree. The role is permanent, full-time with hybrid working.

Salary ranges from £32,319 to £36,900 per annum, with a closing date of 27 October 2026. The post involves coordinating business support, driving adoption of Microsoft 365, and partnering with Learning and Development to enhance digital working across council services.

Qualifications

• Excellent business support and organisational skills.
• Strong communication and interpersonal abilities.
• Good understanding of digital technologies and their workplace applications.
• Experience with ICT environments and digital adoption initiatives is advantageous.

Responsibilities

• Coordinate business support activities for the ICT service, ensuring resilience and continuity of support functions.
• Drive adoption of Microsoft 365 features to support digital transformation and collaboration.
• Support digital adoption initiatives with Learning and Development and other services.
• Ensure LMS resources for ICT learning are accurate and up to date.
• Assist in responding to data and Freedom of Information requests.
• Liaise with third party ICT providers for training and services.
• Support budget management and service documentation updates.
• Provide project and business support for ICT and facilities projects on time and to budget.

Skills

Communication skills

Interpersonal skills

Organisational skills

Digital literacy

Tools

Microsoft 365

SharePoint

OneDrive

Teams

Power Platform

Copilot

Job description

ICT Business Support and Digital Adoption Officer - Braintree District Council

Salary £32,319 to £36,900 per annum

Location: Braintree

Closing Date: 27th October 2026

Permanent, Full Time

Essex County Council (ECC) are delighted to be supporting Braintree Council to recruit this ICT Business Support and Digital Adoption Officer role.

Job Accountabilities

• To collaborate with the ICT Business Support & Contracts Officer to coordinate business support activities for the service, including administration, ensuring resilience and continuity of support functions.
• To drive the adoption of Microsoft 365 features such as SharePoint, OneDrive, Teams, Copilot, Power Platform and related applications to support the council’s Digital Transformation goals and encourage digital collaboration.
• To work in partnership with Learning and Development colleagues and council services to support digital adoption initiatives and identify opportunities to improve ways of working through the effective use of Microsoft 365, Artificial Intelligence (AI), Power Platform and other approved digital technologies.
• To work with Learning and Development colleagues to ensure digital and ICT related learning resources within the Learning Management System (LMS) and associated learning platforms are accurate, fit for purpose and kept up to date.
• To support the service response to data and Freedom of Information requests.
• To liaise with third party ICT providers in their provision of services, training activities and digital adoption initiatives to the Council.
• To support the ICT Management team in the business planning and budget management of the service.
• To support the ICT management team with the updating and maintenance of ICT procedures, policies, guidance and service documentation.
• To provide project and business support to ensure the successfully delivery of ICT and Facilities projects, service improvements and digital transformation initiatives on time and to budget.

Experience

To be successful in this role, you'll need excellent business support and organisational skills, strong communication and interpersonal skills and a good understanding of digital technologies and their application within the workplace.

Experience of working within an ICT environment and supporting business support, service improvement, digital adoption or Microsoft 365 initiatives would be advantageous.

Why choose Braintree District Council?

Braintree is an ambitious and dynamic Council and is becoming one of the fastest growing Districts in the East of England with three growing towns, London just 45 minutes away and the District located directly between the international transport centres of Stansted Airport and Harwich and Felixstowe International Ports. We have a deserved track record for delivering and a strong reputation within the business community.

Braintree District Council is a great place to work. We pride ourselves on our creative and innovative approach, which is led by our employees, and are committed to having an engaged workforce who understand our strategy and how they can help deliver it. Our people see the difference they make and how the work they do actively contributes to and encourages positive change in the local community.

Benefits

• Competitive pay and benefits
• Flexible working
• Hybrid working arrangements are available in this role (home/office based with a minimum of 2-3 office days per week, plus in person meetings as per the role requirements) subject to business need*Local Government Pension Scheme Defined Benefit Scheme
• Free Car Parking
• Learning and development for all staff
• Staff Discounts
• Employee Assistance Programme
• Staff recognition schemes
• Extensive health and wellbeing programme, including discounted gym membership

Closing date for receipt of applications: Tuesday 27th October.

Interviews will take place during the week commencing 9th November.

Essex County Council is advertising this role on behalf of Braintree District Council and if successful you will be employed by Braintree District Council.