ICT Business Support and Digital Adoption Officer

Kirklees Metropolitan Council; Braintree; Hybrid; GBP 32,000 - 37,000; Full time

Benefits offered by this job

Hybrid working

Local Government Pension Scheme

Free Car Parking

Learning and development

Employee Assistance Programme

Health and wellbeing programme

Staff discounts

Job summary

Braintree District Council is seeking an ICT Business Support and Digital Adoption Officer to join the ICT team in Braintree, Essex. The role combines administrative support with driving digital adoption across services, focusing on Microsoft 365 and related technologies to improve ways of working.

Responsibility includes coordinating business support, updating procedures, managing LMS resources, and supporting data requests and budgeting. Hybrid working options are available.

Qualifications

• Excellent business support and organisational skills expected.
• Strong communication and interpersonal skills are essential.
• A good understanding of digital technologies and their workplace application.

Responsibilities

• Coordinate business support activities for ICT service, ensuring resilience and continuity.
• Drive adoption of Microsoft 365 features (SharePoint, OneDrive, Teams, Copilot, Power Platform).
• Collaborate with Learning and Development to support digital adoption initiatives.
• Maintain LMS resources and ensure accuracy and relevance.
• Support data requests (FOI) and liaise with third-party ICT providers.
• Assist in budget management and updating ICT procedures and service documentation.
• Provide project and business support for ICT and facilities projects.

Skills

Business support

Organisational skills

Communication

Interpersonal skills

Digital technologies

Tools

Microsoft 365

SharePoint

OneDrive

Teams

Copilot

Power Platform

LMS

AI

Job description

ICT Business Support and Digital Adoption Officer – Braintree District Council

Braintree District Council

Permanent, Full Time

Salary £32,319 to £36,900 per annum

Location: Braintree

Closing Date: 27th October 2026

Essex County Council (ECC) are delighted to be supporting Braintree Council to recruit this ICT Business Support and Digital Adoption Officer role.

The Opportunity:

We have an exciting opportunity for an ICT Business Support and Digital Adoption Officer to join our ICT Team.

About the Role

One part of the role is to provide business and administrative support across the ICT Service, supporting business planning activities, maintaining procedures and documentation, liaising with suppliers and helping ensure the effective and resilient delivery of ICT functions.

The other part of the role is to support digital adoption across the Council, helping services make effective use of Microsoft 365 and other digital technologies to improve ways of working and support the Council’s digital transformation objectives.

Job Accountabilities

• To collaborate with the ICT Business Support & Contracts Officer to coordinate business support activities for the service, including administration, ensuring resilience and continuity of support functions.
• To drive the adoption of Microsoft 365 features such as SharePoint, OneDrive, Teams, Copilot, Power Platform and related applications to support the council’s Digital Transformation goals and encourage digital collaboration.
• To work in partnership with Learning and Development colleagues and council services to support digital adoption initiatives and identify opportunities to improve ways of working through the effective use of Microsoft 365, Artificial Intelligence (AI), Power Platform and other approved digital technologies.
• To work with Learning and Development colleagues to ensure digital and ICT related learning resources within the Learning Management System (LMS) and associated learning platforms are accurate, fit for purpose and kept up to date.
• To support the service response to data and Freedom of Information requests.
• To liaise with third party ICT providers in their provision of services, training activities and digital adoption initiatives to the Council.
• To support the ICT Management team in the business planning and budget management of the service.
• To support the ICT management team with the updating and maintenance of ICT procedures, policies, guidance and service documentation.
• To provide project and business support to ensure the successfully delivery of ICT and Facilities projects, service improvements and digital transformation initiatives on time and to budget.

Experience

To be successful in this role, you’ll need excellent business support and organisational skills, strong communication and interpersonal skills and a good understanding of digital technologies and their application within the workplace.

Experience of working within an ICT environment and supporting business support, service improvement, digital adoption or Microsoft 365 initiatives would be advantageous.

Why choose Braintree District Council?

Braintree is an ambitious and dynamic Council and is becoming one of the fastest growing Districts in the East of England with three growing towns, London just 45 minutes away and the District located directly between the international transport centres of Stansted Airport and Harwich and Felixstowe International Ports. We have a deserved track record for delivering and a strong reputation within the business community.

Braintree District Council is a great place to work. We pride ourselves on our creative and innovative approach, which is led by our employees, and are committed to having an engaged workforce who understand our strategy and how they can help deliver it. Our people see the difference they make and how the work they do actively contributes to and encourages positive change in the local community.

We also offer some great benefits, including:

• Competitive pay and benefits
• Flexible working
• Hybrid working arrangements are available in this role (home/office based with a minimum of 2-3 office days per week, plus in person meetings as per the role requirements) subject to business need
• Local Government Pension Scheme Defined Benefit Scheme
• Free Car Parking
• Learning and development for all staff
• Staff Discounts
• Employee Assistance Programme
• Staff recognition schemesExtensive health and wellbeing programme, including discounted gym membership

Closing date for receipt of applications: Tuesday 27th October.

Interviews will take place during the week commencing 9th November.

Please Note – Essex County Council is advertising this role on behalf of Braintree District Council and if successful you will be employed by Braintree District Council.

Company: Essex County Council

Salary: £32319.00 – £36900.00 per annum + Pension

Location: Braintree, Essex

Sector: Corporate Services

Sector: IT

Job Role: Officer