ICT Business Support and Digital Adoption Officer

Essex County Council; Braintree; Híbrido; GBP 32 000 - 37 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible working

Hybrid working arrangements

LGPS Defined Benefit Scheme

Free parking

Learning and development

Staff discounts

Employee assistance programme

Staff recognition schemes

Health and wellbeing programme

Resumo da oferta

Braintree District Council is seeking an ICT Business Support and Digital Adoption Officer to join our ICT Team in Braintree. The role blends business support with driving digital adoption across the council, focusing on Microsoft 365 tooling and digital transformation.

You will coordinate processes, liaise with suppliers, support LMS resources, and help manage budgets and service documentation. A hybrid, home/office based role with 2-3 days in the office is available; closing date 27 October

Qualificações

• Excellent business support and organisational skills.
• Strong communication and interpersonal skills.
• Good understanding of digital technologies and their workplace applications.
• Experience in ICT environment and supporting business support, service improvement, digital adoption or Microsoft 365 initiatives is advantageous.

Responsabilidades

• Coordinate business support activities for the ICT service, ensuring resilience and continuity.
• Drive adoption of Microsoft 365 features like SharePoint, OneDrive, Teams, Copilot, Power Platform.
• Collaborate with Learning and Development to support digital adoption initiatives.
• Ensure LMS resources are accurate and up to date.
• Support the service response to data and FOI requests.
• Liaise with third party ICT providers for services and training.
• Support ICT management with budgeting and strategic planning.
• Maintain ICT procedures, policies, and service documentation.
• Provide project and business support for ICT and Facilities projects on time and budget.

Conhecimentos

Business support

Organisational skills

Communication

Interpersonal skills

Digital technologies

Ferramentas

Microsoft 365

SharePoint

OneDrive

Teams

Copilot

Power Platform

Descrição da oferta de emprego

ICT Business Support and Digital Adoption Officer - Braintree District Council

Braintree District Council

Permanent, Full Time

Salary £32,319 to £36,900 per annum

Location: Braintree

Closing Date: 27th October 2026

Essex County Council (ECC) are delighted to be supporting Braintree Council to recruit this ICT Business Support and Digital Adoption Officer role.

The Opportunity

We have an exciting opportunity for an ICT Business Support and Digital Adoption Officer to join our ICT Team.

About the Role

One part of the role is to provide business and administrative support across the ICT Service, supporting business planning activities, maintaining procedures and documentation, liaising with suppliers and helping ensure the effective and resilient delivery of ICT functions.

The other part of the role is to support digital adoption across the Council, helping services make effective use of Microsoft 365 and other digital technologies to improve ways of working and support the Council's digital transformation objectives.

Job Accountabilities

• To collaborate with the ICT Business Support & Contracts Officer to coordinate business support activities for the service, including administration, ensuring resilience and continuity of support functions.
• To drive the adoption of Microsoft 365 features such as SharePoint, OneDrive, Teams, Copilot, Power Platform and related applications to support the council's Digital Transformation goals and encourage digital collaboration.
• To work in partnership with Learning and Development colleagues and council services to support digital adoption initiatives and identify opportunities to improve ways of working through the effective use of Microsoft 365, Artificial Intelligence (AI), Power Platform and other approved digital technologies.
• To work with Learning and Development colleagues to ensure digital and ICT related learning resources within the Learning Management System (LMS) and associated learning platforms are accurate, fit for purpose and kept up to date.
• To support the service response to data and Freedom of Information requests.
• To liaise with third party ICT providers in their provision of services, training activities and digital adoption initiatives to the Council.
• To support the ICT Management team in the business planning and budget management of the service.
• To support the ICT management team with the updating and maintenance of ICT procedures, policies, guidance and service documentation.
• To provide project and business support to ensure the successfully delivery of ICT and Facilities projects, service improvements and digital transformation initiatives on time and to budget.

Experience

To be successful in this role, you'll need excellent business support and organisational skills, strong communication and interpersonal skills and a good understanding of digital technologies and their application within the workplace.

Experience of working within an ICT environment and supporting business support, service improvement, digital adoption or Microsoft 365 initiatives would be advantageous.

Why choose Braintree District Council?

Braintree is an ambitious and dynamic Council and is becoming one of the fastest growing Districts in the East of England with three growing towns, London just 45 minutes away and the District located directly between the international transport centres of Stansted Airport and Harwich and Felixstowe International Ports. We have a deserved track record for delivering and a strong reputation within the business community.

Braintree District Council is a great place to work. We pride ourselves on our creative and innovative approach, which is led by our employees, and are committed to having an engaged workforce who understand our strategy and how they can help deliver it. Our people see the difference they make and how the work they do actively contributes to and encourages positive change in the local community.

We also offer some great benefits, including:

• Competitive pay and benefits
• Flexible working
• Hybrid working arrangements are available in this role (home/office based with a minimum of 2-3 office days per week, plus in person meetings as per the role requirements) subject to business need
• Local Government Pension Scheme Defined Benefit Scheme
• Free Car Parking
• Learning and development for all staff
• Staff Discounts
• Employee Assistance Programme
• Staff recognition schemes
• Extensive health and wellbeing programme, including discounted gym membership

Closing date for receipt of applications: Tuesday 27th October.

Interviews will take place during the week commencing 9th November.

Please Note - Essex County Council is advertising this role on behalf of Braintree District Council and if successful you will be employed by Braintree District Council.