ICQA Operations Manager, UK Customer Fullfillment

Amazon; Nottingham; On-site; GBP 52,000 - 72,000; Full time

Job summary

Amazon UK Services Ltd. is seeking an ICQA Operations Manager to own Inventory Control and Quality Assurance within a fulfillment center. This role leads area managers and associates, ensuring accuracy, safety, and operational excellence across multiple shifts.

You will drive process improvements, analyze data, and coordinate with Loss Prevention and other managers to sustain high standards of customer obsession and performance in a fast-paced environment.

Qualifications

• Speak, write, and read fluently in English.
• Experience using data analysis, reporting, and forecasting to guide business decisions and solve problems.
• Experience in operations management of fulfillment or distribution centers.
• Experience in managing teams.
• Bachelor's degree or equivalent.

Responsibilities

• Support safety programs and compliance to ensure a safe work environment for all Associates.
• Coordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance and consistency with SOX.
• Measure quality, inventory integrity, and accuracy while providing proactive feedback to the operations management team.
• Review and analyse customer complaints and any defect data, followed by development of corresponding action plans to reduce future incidents.
• Plan for and identify root causes of inventory deviation, via cause and effect analysis.
• Participate and Lead network-wide fulfilment & operations-focused quality initiatives.
• Strategic planning and forecasting, alongside assigning and directing work.
• Lead and supervise a team of area managers and hourly associates, in Inventory Control / Quality Assurance operations within the Fulfillment Center.
• Manage Area Manager(s) in ICQA functions and drive team performance.
• Drive process improvements and team members’ ability to keep pace with our rapid growth, while motivating others and reducing employee turnover.

Skills

Data analysis

Forecasting

Operations management

Team leadership

Education

Bachelor's degree or equivalent

Job description

Do you aim to have a dynamic impact on the world?

Do you aim to have a dynamic impact on the world?

Are you up for creating solutions and solving tomorrow’s problems today?

Then we have the opportunity for you!

We’re seeking an efficient ICQA Operations Manager to take ownership of our fulfillment center Inventory Control and Quality Assurance (ICQA). Our fulfillment centers sit at the heart of Amazon’s rapidly growing operations network: they are where we manage our fast-moving inventory. In each fulfillment center, our teams stow deliveries, pick products, package them up and ship them out; each of these groups have played their part in taking us where we are today.

These fulfillment centers are fast-paced and high reward environments, where adherence to policies and procedures is key. We need the right type of leader to ensure that we deliver as reliably as ever to our customers, while making sure our teams deliver on customer obsession.

Key job responsibilities

Your Role And Responsibilities In The ICQA Team

• Support safety programs and compliance to ensure a safe work environment for all Associates
• Coordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance and consistency with SOX
• Measure quality, inventory integrity, and accuracy while providing proactive feedback to the operations management team
• Review and analyse customer complaints and any defect data, followed by development of corresponding action plans to reduce future incidents
• Plan for and identify root causes of inventory deviation, via cause and effect analysis
• Participate and Lead network-wide fulfilment & operations-focused quality initiatives
• Strategic planning and forecasting, alongside assigning and directing work
• Lead and supervise a team of area managers and hourly associates, in Inventory Control / Quality Assurance operations within the Fulfillment Center
• Manage Area Manager(s) in ICQA functions and drive team performance
• Drive process improvements and team members’ ability to keep pace with our rapid growth, while motivating others and reducing employee turnover

Your role and responsibilities in your FC and within operations:

• Gain expertise in key fulfillment center process paths, as well as exception handling; we’ll need you to ensure that process discipline is adhered to across all shifts and departments
• Ensure KPIs are reviewed on a daily, weekly, or monthly basis and perform control and quality analysis on any behaviours/processes that could impact on inventory integrity
• Collaborate with all department managers to identify and understand key projects, initiatives and system enhancements
• Work with Loss Prevention teams to establish, influence and adhere to Loss Prevention policies and procedures
• Liaise with Operations Managers, Senior Operations Managers, and General Managers to aid the communication of all policies related to process discipline
• Support in Interviewing and hiring new Managers

Basic Qualifications

• Speak, write, and read fluently in English
• Experience using data analysis, reporting, and forecasting to guide business decisions and solve problems
• Experience in operations management of fulfillment or distribution centers
• Experience in managing teams

Preferred Qualifications

• Bachelor's degree or equivalent

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - Amazon UK Services Ltd.

Job ID: A10427860