ICQA Area Manager, ICQA

Amazon; Peterborough; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Equal opportunity employer

Privacy and data protection notice

Job summary

Amazon UK Services Ltd is seeking an ICQA specialist to support inventory control within our Fulfilment Centre network in Peterborough. You will promote safety, monitor quality, and coordinate counts to maintain accuracy and accountability across shifts.

You will lead shift planning, analyse deviations, and collaborate with managers to implement improvements that speed up fulfilment and protect customer service.

Qualifications

• Bachelor's degree or equivalent.
• Fluent in English (speaking, writing and reading).
• Experience with MS Office, especially Excel.

Responsibilities

• Support safety programs and maintain a safe work environment.
• Coordinate inventory control maintenance and random counts per network strategies.
• Measure quality and inventory integrity; provide proactive feedback to management.
• Plan shift planning and forecasting; assign and direct work.
• Identify root causes of inventory deviation via cause-and-effect analysis.
• Drive process improvements and develop team members' capabilities.

Skills

English fluency

Education

Bachelor's degree or equivalent

Tools

Excel

MS Office

Job description

Customer Fulfilment, or CF, is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1.5 million orders every day. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging technology, we’re always looking for ways to offer a bigger, better product range – delivered quickly and affordably.

The CF team are the first people in the chain that helps customers get products at the speed we’re known for. We’re based in Fulfilment Centres, which are at the heart of Amazon’s fast-paced Operations network. Our centres are sometimes referred to as the ‘First Mile’ because it’s where most Amazon packages start their journey. We help to manage dynamic inventory and facilitate speedy deliveries round the clock.

Lots of different people work in our Fulfilment Centres, so there are plenty of opportunities for every skillset. Some of us work with physical products, while others analyse data to help everyone across the business make smart decisions.

Key job responsibilities

• Promote a culture of safety and wellbeing
• Analyse and implement corrective actions to make sure quality and productivity are at consistently high levels, and business objectives are met across all shifts
• Support and lead a team and handle administrative work alongside building and supporting a strong team culture
• Analyse performance and suggest process improvements to optimise work and improve customer service
• Collaborate with other managers to standardise shift processes

Your role and responsibilities in the ICQA Team

• Support safety programs and compliance to ensure a safe work environment for all associates
• Coordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance and consistency with SOX
• Measure quality, inventory integrity, and accuracy while providing proactive feedback to the operations management team
• Conduct shift planning and forecasting, alongside assigning and directing work
• Plan for and identify root causes of inventory deviation, via cause and effect analysis
• Support network-wide fulfilment & operations-focused quality initiatives
• Review and analyse customer complaints and process defect data, followed by development of corresponding action plans to reduce future incidents
• Drive process improvements and develop team members’ ability to keep pace with our rapid growth, while motivating others and reducing employee turnover
• Appraise the performance of team members; developing, rewarding and coaching employees

Basic Qualifications

• Bachelor's degree or equivalent
• Speak, write, and read fluently in English

Preferred Qualifications

• Experience using the entire MS Office suite, especially Excel

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult your Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - Amazon UK Services Ltd.

Job ID: A10445684