ICQA Operations Leader — Inventory Control & Quality

Amazon; Nottingham; On-site; GBP 52,000 - 72,000; Full time

Job summary

Amazon UK Services Ltd. is seeking an ICQA Operations Manager to own Inventory Control and Quality Assurance within a fulfillment center. This role leads area managers and associates, ensuring accuracy, safety, and operational excellence across multiple shifts.

You will drive process improvements, analyze data, and coordinate with Loss Prevention and other managers to sustain high standards of customer obsession and performance in a fast-paced environment.

Qualifications

• Speak, write, and read fluently in English.
• Experience using data analysis, reporting, and forecasting to guide business decisions and solve problems.
• Experience in operations management of fulfillment or distribution centers.
• Experience in managing teams.
• Bachelor's degree or equivalent.

Responsibilities

• Support safety programs and compliance to ensure a safe work environment for all Associates.
• Coordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance and consistency with SOX.
• Measure quality, inventory integrity, and accuracy while providing proactive feedback to the operations management team.
• Review and analyse customer complaints and any defect data, followed by development of corresponding action plans to reduce future incidents.
• Plan for and identify root causes of inventory deviation, via cause and effect analysis.
• Participate and Lead network-wide fulfilment & operations-focused quality initiatives.
• Strategic planning and forecasting, alongside assigning and directing work.
• Lead and supervise a team of area managers and hourly associates, in Inventory Control / Quality Assurance operations within the Fulfillment Center.
• Manage Area Manager(s) in ICQA functions and drive team performance.
• Drive process improvements and team members’ ability to keep pace with our rapid growth, while motivating others and reducing employee turnover.

Skills

Data analysis

Forecasting

Operations management

Team leadership

Education

Bachelor's degree or equivalent

Job description

Amazon UK Services Ltd. is seeking an ICQA Operations Manager to own Inventory Control and Quality Assurance within a fulfillment center. This role leads area managers and associates, ensuring accuracy, safety, and operational excellence across multiple shifts.

You will drive process improvements, analyze data, and coordinate with Loss Prevention and other managers to sustain high standards of customer obsession and performance in a fast-paced environment.