ICQA Operations Lead: Inventory & Quality

Amazon; East Midlands; On-site; GBP 65,000 - 75,000; Full time

Job summary

Amazon UK Services Ltd. is seeking an ICQA Area Manager to lead a team in inventory control and quality assurance at our fulfilment centre. You will oversee safety, counts, quality metrics, and root-cause analyses to improve processes in a fast-paced environment.

The role emphasizes leadership, cross-functional collaboration, and driving continuous improvements to support customer obsession and growth.

Qualifications

• Bachelor’s degree or equivalent.
• Experience in auditing, risk management, program management, or quality management systems.
• Experience in a call center, distribution center, or manufacturing environment.
• Experience hiring and developing strong talent and building a team.
• Experience influencing senior leaders/stakeholders.
• Experience in supply chain contracting, demand management and/or planning, procurement, and operations.
• Experience with data analysis tools such as Excel, Pivot Tables, macros, SQL, visualization tools like Tableau and Quicksight.

Responsibilities

• Lead and supervise a team of hourly associates in Inventory Control/Quality Assurance operations within the fulfilment centre.
• Coordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance and consistency with SOX.
• Measure quality, inventory integrity, and accuracy while providing proactive feedback to the operations management team.
• Conduct shift planning and forecasting, alongside assigning and directing work.
• Plan for and identify root causes of inventory deviation via cause and effect analysis.
• Review and analyse customer complaints and process defect data, and develop action plans to reduce incidents.
• Drive process improvements and develop team members’ ability to keep pace with rapid growth, while reducing turnover.
• Appraise performance of team members; developing, rewarding and coaching employees.

Skills

Auditing

Risk management

Program management

Quality management

Team leadership

Data analysis

Education

Bachelor’s degree or equivalent

Tools

Excel

Pivot Tables

Macros

SQL

Tableau

Quicksight

Job description

Amazon UK Services Ltd. is seeking an ICQA Area Manager to lead a team in inventory control and quality assurance at our fulfilment centre. You will oversee safety, counts, quality metrics, and root-cause analyses to improve processes in a fast-paced environment.

The role emphasizes leadership, cross-functional collaboration, and driving continuous improvements to support customer obsession and growth.