ICQA Area Manager

Amazon; East Midlands; On-site; GBP 65,000 - 75,000; Full time

Job summary

Amazon UK Services Ltd. is seeking an ICQA Area Manager to lead a team in inventory control and quality assurance at our fulfilment centre. You will oversee safety, counts, quality metrics, and root-cause analyses to improve processes in a fast-paced environment.

The role emphasizes leadership, cross-functional collaboration, and driving continuous improvements to support customer obsession and growth.

Qualifications

• Bachelor’s degree or equivalent.
• Experience in auditing, risk management, program management, or quality management systems.
• Experience in a call center, distribution center, or manufacturing environment.
• Experience hiring and developing strong talent and building a team.
• Experience influencing senior leaders/stakeholders.
• Experience in supply chain contracting, demand management and/or planning, procurement, and operations.
• Experience with data analysis tools such as Excel, Pivot Tables, macros, SQL, visualization tools like Tableau and Quicksight.

Responsibilities

• Lead and supervise a team of hourly associates in Inventory Control/Quality Assurance operations within the fulfilment centre.
• Coordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance and consistency with SOX.
• Measure quality, inventory integrity, and accuracy while providing proactive feedback to the operations management team.
• Conduct shift planning and forecasting, alongside assigning and directing work.
• Plan for and identify root causes of inventory deviation via cause and effect analysis.
• Review and analyse customer complaints and process defect data, and develop action plans to reduce incidents.
• Drive process improvements and develop team members’ ability to keep pace with rapid growth, while reducing turnover.
• Appraise performance of team members; developing, rewarding and coaching employees.

Skills

Auditing

Risk management

Program management

Quality management

Team leadership

Data analysis

Education

Bachelor’s degree or equivalent

Tools

Excel

Pivot Tables

Macros

SQL

Tableau

Quicksight

Job description

Description

Do you aim to have a dynamic impact on the world?

Do you aim to have a dynamic impact on the world?
Are you up for creating solutions and solving tomorrow’s problems today?
Then we have the opportunity for you!
We are looking to hire an ICQA Area Manager to be part of our fulfilment centre Inventory Control and Quality Assurance (ICQA) team. Our fulfilment centres sit at the heart of Amazon’s rapidly growing operations network: they are where we manage our fast-moving inventory. In each fulfilment centre, our teams stow deliveries, pick products, package them up and ship them out; each of these groups have played their part in taking us where we are today.
These fulfilment centres are fast-paced and high reward environments, where adherence to policies and procedures is key. We need the right type of leader to ensure that we deliver as reliably as ever to our customers, while making sure our teams deliver on customer obsession.

Lead and supervise a team of hourly associates in Inventory Control/Quality Assurance operations within the fulfilment centre:

• Support safety programs and compliance to ensure a safe work environment for all associates
• Coordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance and consistency with SOX
• Measure quality, inventory integrity, and accuracy while providing proactive feedback to the operations management team
• Conduct shift planning and forecasting, alongside assigning and directing work
• Plan for and identify root causes of inventory deviation, via cause and effect analysis
• Support network-wide fulfilment & operations-focused quality initiatives
• Review and analyse customer complaints and process defect data, followed by development of corresponding action plans to reduce future incidents
• Drive process improvements and develop team members’ ability to keep pace with our rapid growth, while motivating others and reducing employee turnover
• Appraise the performance of team members; developing, rewarding and coaching employees

Lead and supervise a team of hourly associates in Inventory Control/Quality Assurance operations within the fulfilment centre:

• Support safety programs and compliance to ensure a safe work environment for all associates
• Coordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance and consistency with SOX
• Measure quality, inventory integrity, and accuracy while providing proactive feedback to the operations management team
• Conduct shift planning and forecasting, alongside assigning and directing work
• Plan for and identify root causes of inventory deviation, via cause and effect analysis
• Support network-wide fulfilment & operations-focused quality initiatives
• Review and analyse customer complaints and process defect data, followed by development of corresponding action plans to reduce future incidents
• Drive process improvements and develop team members’ ability to keep pace with our rapid growth, while motivating others and reducing employee turnover
• Appraise the performance of team members; developing, rewarding and coaching employees

Basic Qualifications

• Bachelor's degree or equivalent

Preferred Qualifications

• Experience in auditing, risk management, compliance, program management, or quality management systems
• Experience in a call center, distribution center, or manufacturing environment
• Experience hiring and developing strong talent and building a team
• Experience influencing senior leaders/stakeholders
• Experience in supply chain such as contracting, demand management and/or planning and procurement, and supply chain operations
• Experience with data analysis tools such as Excel, Pivot Tables, macros, SQL, visualization tools - Tableau, Quicksight, etc.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

Amazon UK Services Ltd.

Job ID: A10396428