ICC Dispatcher

North West Ambulance Service Nhs Trust; Liverpool; Sur place; GBP 21 000 - 25 000; Plein temps

Résumé du poste

North West Ambulance Service NHS Trust in England is seeking Dispatchers to join our Integrated Contact Centres (ICC) in Broughton, Speke and Manchester. Working alongside 999 Call Handlers, you will dispatch emergency resources and communicate via radio with paramedics and other emergency responders.

The ICC operates 24 hours a day, 7 days a week. Applicants must be flexible to a rota including day and night shifts, weekends, bank holidays and religious festivals.

Qualifications

• Typing speed and accuracy required.
• Strong communication skills essential.
• Ability to stay calm under pressure and make quick decisions.

Responsabilités

• Dispatch emergency resources for ambulance responses.
• Communicate via radio with paramedics and emergency responders.
• Coordinate with 999 Call Handlers in a fast-paced ICC environment.

Connaissances

Typing

Communication

Calm under pressure

Multitasking

Description du poste

Please read the attached Job Description, Person Specification and information regarding assessments and training locations before submitting your application. Are you calm under pressure, highly motivated, and able to multitask effectively? North West Ambulance Service is recruitingDispatchersto join our Integrated Contact Centres (ICC) inBroughton, Speke and Manchester. Working alongside 999 Call Handlers, you will be responsible for dispatching emergency resources and communicating via radio with paramedics and other emergency responders. Our Integrated Contact Centres operate 24 hours a day, 7 days a week, receiving emergency calls and coordinating ambulance responses across the region. Applicants must be flexible and able to commit to a rota pattern that includes:

• Day and night shifts
• Weekends
• Bank Holidays
• Religious festivals

The ICC is a fast-paced environment where excellent typing skills and the ability to remain calm under pressure are essential. Successful applicants will have strong communication skills, attention to detail, and the ability to make decisions quickly and accurately. No previous medical experience is required as a comprehensive training package will be provided. Training Successful applicants must be able to commit to athree-week training programme. Annual leave will not be permitted during this period. Training will be held at our Manchester site and will commence onMonday 15 February 2027. During the first week, candidates will undertake observations across a variety of roles within the Integrated Contact Centre. The training programme will include a mixture of daytime and late shifts.

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport. Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed. We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need. Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident. We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Assessment Centre Assessment Centres will be held inSpekeon:Sunday 29 November 2026 Candidates will complete a series of assessments including:

• Typing test
• Memory and recall exercises
• Attentional focus assessment
• Multi-tasking assessment

Candidates who successfully pass these assessments will be invited to attend a formal interview on the same day. Sponsorship: Visa sponsorship is not possible for this role for either candidates or existing employees. The skill level and salary for this role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship.