IAM Practice Manager - UK

Saviynt; London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading company in identity management seeks an IAM Practice Manager to enhance customer success and drive adoption of their services. This role involves strategic advisory, relationship management with C-level executives, and collaboration with internal teams to ensure customer satisfaction and retention. Ideal candidates will have experience in IAM and strong communication skills, with a willingness to travel. Join a dynamic environment that values resilience and adaptability.

Benefits

Growth Opportunities

Dynamic Environment

Equal Opportunity Employer

Qualifications

• Experience in Identity and Access Management (IAM), cybersecurity, or compliance.
• Consulting experience and SaaS customer success roles.

Responsibilities

• Manage customer loyalty and adoption of Saviynt’s services.
• Serve as the primary customer contact and develop relationships up to C-level.
• Ensure product adoption and manage renewal pipelines.

Skills

Communication

Strategic Thinking

Tools

SailPoint

CyberArk

ForgeRock

Microsoft

Saviynt

Job description

Be among the first 25 applicants

Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations face increasing cyber risks but cannot afford defensive measures that slow progress, Saviynt’s Enterprise Identity Cloud provides unparalleled visibility, control, and intelligence to defend against threats while empowering users with timely, appropriate access to digital tools and technologies.

The IAM Practice Manager will manage customer loyalty and adoption of Saviynt’s services and products, aligning with customers’ business objectives. This role is responsible for driving customer success through advisory, adoption strategies, and metrics analysis, leading to higher customer satisfaction, retention, and business growth.

The key responsibilities include serving as the primary customer contact, developing relationships up to C-level, understanding customer landscapes, advising on solutions, ensuring product adoption, and managing renewal pipelines. The role also involves collaboration with internal teams, proactive event preparation, account planning, and continuous improvement initiatives.

Qualifications include experience in Identity and Access Management (IAM), cybersecurity, or compliance, consulting experience, hands-on knowledge of IAM technologies like SailPoint, CyberArk, ForgeRock, Microsoft, or Saviynt, and experience in SaaS customer success roles. Strong communication, strategic thinking, and willingness to travel up to 20% are essential.

Note: We are not accepting applications from candidates outside the United Kingdom.

Candidates must complete security and privacy training, review policies, and adhere to security standards.

Saviynt offers a dynamic environment with growth opportunities, emphasizing resilience and adaptability. We are an equal opportunity employer, welcoming diverse applicants.