I.T. Helpdesk Technician

Carlton Recruitment; Merstham; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Regional IT Technician to join their dynamic team. This role involves providing first and second line support in a fast-paced environment, ensuring quick resolution of IT incidents while maintaining high customer satisfaction. The ideal candidate will possess strong IT skills and a friendly, professional demeanor, ready to tackle diverse challenges and contribute to strategic planning. If you thrive in a collaborative setting and are eager to make a difference, this opportunity is perfect for you.

Qualifications

• Experience in IT support with a focus on first and second line incidents.
• Ability to work flexibly and think outside the box.

Responsibilities

• Resolve first and second line incidents within agreed timescales.
• Maintain communication with customers until incidents are resolved.

Skills

IT Skills

Customer Service

Problem Solving

Flexibility

Teamwork

Job description

Are you experienced in IT? Do you have a willingness to work flexibly? If so our client is looking for a Regional IT Technician! You will work as part of a busy team providing first and second line support in the field.

This is a diverse role supporting a range of systems and users with varying skills. The key focus is to provide solutions to issues affecting all aspects of IT.

• Willingness to work flexibly.
• Ability to think outside the box
• Enjoy working as part of a team
• Friendly and professional manner
• DBS required.

Key Responsibilities:

• Resolution of first and some second line incidents with agreed timescales.
• Recording all incident details and resolutions into the clients Service Desk.
• Providing a high level of first-time fix for all incidents.
• Escalating incidents as required to ensure minimum downtime to services.
• Ensuring regular communication updates are provided to the customer until incidents are resolved.
• Maintain and contribute to documentation.
• Assist the Service Desk to ensure incidents that cannot be resolved remotely are as part of a site visit.
• Basic end user training as required.
• Work with the clients Regional IT Partner to contribute to strategic planning and improvement plans.
• Other duties as required by the Regional IT Partner and Head of Application & Service Delivery.

Know someone on the job hunt? Refer them to Carlton Recruitment! If we successfully place them and they complete their 3-month probation, you’ll snag a £100 retail voucher as a thank you! :)*Please note we will double check they have not already applied themselves or are on our books already*

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

Disclaimer: Due to the high amount of interest that we receive for each of our roles, unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants within 14 days then unfortunately you have not been shortlisted for this role.

Closing date for applications: May 8, 2025

Apply for this job

I.T. Helpdesk Technician

Location: Merstham

Temporary Full Time

Salary: £15 per hour

36-hour week - office based

9-4.30

£15.00

Full-Time Temporary - 6-8 weeks

DBS required

Are you experienced in IT? Do you have a willingness to work flexibly? If so our client is looking for a Regional IT Technician! You will work as part of a busy team providing first and second line support in the field.

This is a diverse role supporting a range of systems and users with varying skills. The key focus is to provide solutions to issues affecting all aspects of IT.

Essentials:

• Great IT skills.
• Willingness to work flexibly.
• Ability to think outside the box
• Enjoy working as part of a team
• Friendly and professional manner
• Great customer service
• DBS required.

Key Responsibilities:

• Resolution of first and some second line incidents with agreed timescales.
• Recording all incident details and resolutions into the clients Service Desk.
• Providing a high level of first-time fix for all incidents.
• Escalating incidents as required to ensure minimum downtime to services.
• Ensuring regular communication updates are provided to the customer until incidents are resolved.
• Maintain and contribute to documentation.
• Assist the Service Desk to ensure incidents that cannot be resolved remotely are as part of a site visit.
• Basic end user training as required.
• Work with the clients Regional IT Partner to contribute to strategic planning and improvement plans.
• Other duties as required by the Regional IT Partner and Head of Application & Service Delivery.

Know someone on the job hunt? Refer them to Carlton Recruitment! If we successfully place them and they complete their 3-month probation, you’ll snag a £100 retail voucher as a thank you! :)*Please note we will double check they have not already applied themselves or are on our books already*

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

Disclaimer: Due to the high amount of interest that we receive for each of our roles, unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants within 14 days then unfortunately you have not been shortlisted for this role.

Closing date for applications: May 8, 2025

Apply for this job

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Head Office: Carlton Recruitment Solutions Ltd Global House, 1 Ashley Avenue, Epsom,
Surrey KT18 5AD

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