Sr. Field Service Technician

-; Aberdeen City; Remote; GBP 49,000 - 92,000; Full time

Job summary

A leading company in energy solutions is seeking a Sr. Field Service Technician to enhance customer operations and deliver quality service. This role involves diagnosing technical issues, collaborating with clients, and ensuring effective service delivery in line with ABB's quality standards. Candidates should have significant experience in critical power systems and strong communication skills.

Qualifications

• Minimum of 5 years experience in servicing critical power equipment.
• Broad experience in Field Service or related roles.
• Experience with Medium Voltage power conditioning and distribution equipment is a plus.

Responsibilities

• Collaborating with customers on-site to improve operations.
• Performing field service tasks and diagnosing technical issues.
• Preparing material lists for service activities.

Skills

Customer Service

Technical Analysis

Field Service

Education

Associates Degree or Technical School training

Job description

Sr. Field Service Technician

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Service Team Leader

Your role and responsibilities

In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service, planning and executing service work as per customer order and expectation. You will showcase your expertise by ensuring customer retention through effective communication of service work timelines and expectations. The work model for this role is remote. This position contributes to the Electrification Smart Power division in Northern Virginia. Your main responsibilities include:

1. Collaborating with customers on-site to identify opportunities to improve operations and eliminate pain points.
2. Performing field service tasks, diagnosing technical issues, and conducting analysis through remote or on-site activities within your certified service categories and products.
3. Preparing material lists for service activities and ensuring all materials, parts, and equipment are available, of appropriate quality, and ready for use.
4. Acting as a trainer when needed for field service associates and customers.

Qualifications for the role

• Associates Degree or Technical School training.
• Minimum of 5 years experience in servicing critical power equipment, or an equivalent combination of education and professional experience.
• Broad experience in Field Service or related roles, focusing on Critical Power Systems (Uninterruptible Power Supplies, Power Distribution, Static Switch Battery, and Power Conditioning Systems).
• Experience with Medium Voltage power conditioning and distribution equipment is a plus.
• Must have work authorization to work for ABB in the US.

More about us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure, and commercial buildings. Our technical teams work closely with industry partners to deliver advanced solutions supporting growth, energy transition, and sustainability. Our portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices. Our Power Protection unit supports the world's largest data centers with energy-efficient UPS solutions. The ABB Ability Energy Manager platform helps organizations save energy and reduce CO2 emissions. We value diversity and encourage applications from all backgrounds. Discover more at www.abb.com and learn about our global impact. We look forward to your application.

ABB is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration regardless of race, creed, color, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family leave status, or veteran status. For more info on your EEO rights, visit EEOC and DOL. Reasonable accommodations are available for applicants with disabilities. Contact ABB HR at 1-888-694-7762 or [e-mail] for assistance. Salary range: $49,400 - $91,600 annually. Apply today and visit myBenefitsABB.com for more info.