Sr. Field Service Technician

TN United Kingdom; Aberdeen City; Remote; GBP 49,000 - 92,000; Full time

Job summary

A leading company is seeking a Sr. Field Service Technician to join their team. This remote position involves executing service tasks, ensuring customer satisfaction, and training associates. The ideal candidate will have extensive experience in field service, particularly with critical power systems, and a technical degree.

Qualifications

• 5 years experience servicing critical power equipment.
• Broad experience in Field Service or similar roles.
• Experience with Medium Voltage power conditioning is a plus.

Responsibilities

• Execute service work according to work instructions and safety guidelines.
• Deliver quality customer service by planning and executing service tasks.
• Collaborate with customers to identify operational improvements.

Skills

Field Service

Customer Service

Technical Problem Solving

Education

Associates Degree or Technical School training

Job description

The provided job description contains relevant information about the role, responsibilities, qualifications, and company details. However, it can be improved for clarity, structure, and formatting consistency. I will remove irrelevant content such as social network login prompts, enhance readability by properly structuring sections with HTML tags, and ensure the content is concise and focused on the job role.

Here is the refined version:

Sr. Field Service Technician

At ABB, we are dedicated to addressing global challenges with core values: care, courage, curiosity, and collaboration. We focus on diversity, inclusion, and equal opportunities to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Service Team Leader

Your role and responsibilities

In this role, you will execute service work according to work instructions, ABB quality, and safety guidelines. You will deliver quality customer service by planning and executing service tasks as per customer orders and expectations. You will also ensure customer retention by effectively communicating service timelines and expectations. The work model for this role is remote, contributing to the Electrification Smart Power division in Northern Virginia. Key responsibilities include:

• Collaborating with on-site customers to identify operational improvements and pain points.
• Performing field service tasks, diagnosing technical issues, and analyzing problems remotely or on-site within your certified service categories.
• Preparing material lists and ensuring availability of quality materials, parts, and equipment for service activities.
• Training field service associates and customers when needed.

Qualifications for the role

• Associates Degree or Technical School training
• At least 5 years of experience servicing critical power equipment or equivalent education and experience.
• Broad experience in Field Service or similar roles with focus on Critical Power Systems (UPS, Power Distribution, Static Switch, Battery, Power Conditioning).
• Experience with Medium Voltage power conditioning and distribution equipment is a plus.
• Work authorization to work for ABB in the US is required.

About us

ABB Smart Power provides energy distribution solutions for data centers, industrial plants, critical infrastructure, and commercial buildings. Our technical teams deliver advanced solutions supporting growth, energy transition, and sustainability. Our portfolio includes industrial circuit breakers, low-voltage systems, motor starters, safety devices, and energy-efficient UPS solutions. We also offer the ABB Ability Energy Manager platform to help organizations reduce energy consumption and CO2 emissions. We value diversity and encourage you to apply today. Visit www.abb.com to learn more.

Equal Employment Opportunity

ABB is an EEO and Affirmative Action employer. We consider all qualified applicants without regard to race, creed, color, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family leave status, or protected veteran status. For more information, visit the EEOC and DOL websites. Applicants may request to review the Affirmative Action Plan or reasonable accommodations for disabilities by contacting ABB HR at 1-888-694-7762. Resumes and applications should be submitted through the proper channels.

The position's salary range is approximately $49,400 to $91,600 annually, depending on qualifications and experience.