I&C Scheduling & Logistics Coordinator

Randstad UK; West of England; On-site; GBP 26,000 - 32,000; Full time

Job summary

Randstad UK is hiring an I&C Contact Coordinator to manage B2B metering appointments and coordinate field operations. You will handle outbound and inbound communication, arrange site access, and log essential information to meet KPIs.

You will support field engineers and campaigns, ensuring paperwork and safety requirements are completed before appointments. A customer-first approach and strong admin skills are essential.

Qualifications

• Excellent telephone manner and clear verbal communication.
• Strong listening skills to build rapport and understand needs.
• Precise and professional written communication for email correspondence.
• Strong administrative and organizational capabilities with attention to detail.
• Proven problem-solving and analytical abilities.
• Confident and accurate in using departmental computer systems and databases.
• Intermediate IT literacy with Microsoft Office (Excel, Word, Outlook).

Responsibilities

• Schedule B2B metering appointments across campaigns via outbound calls, inbound calls and email.
• Own site access arrangements, permits, RAMS, vehicle hire, and ad-hoc requirements.
• Log and resolve operational queries through internal portals in line with SLAs.
• Handle EH&S incident calls from field operatives under reporting protocols.
• Collaborate across teams to resolve stakeholder queries and escalations.
• Meet performance targets (SLAs/KPIs) with high data accuracy across systems.
• Provide flexible administrative support for campaigns and activities.
• Proactively contact commercial customers to book and manage energy meter upgrade and fault appointments.

Skills

Telephone communication

Active listening

Written communication

Administrative skills

Problem solving

Data entry accuracy

Tools

Microsoft Office

Job description

Randstad UK is hiring an I&C Contact Coordinator to manage B2B metering appointments and coordinate field operations. You will handle outbound and inbound communication, arrange site access, and log essential information to meet KPIs.

You will support field engineers and campaigns, ensuring paperwork and safety requirements are completed before appointments. A customer-first approach and strong admin skills are essential.