Scheduling Coordinator

Randstad UK; West of England; On-site; GBP 26,000 - 32,000; Full time

Job summary

Randstad UK is hiring an I&C Contact Coordinator to manage B2B metering appointments and coordinate field operations. You will handle outbound and inbound communication, arrange site access, and log essential information to meet KPIs.

You will support field engineers and campaigns, ensuring paperwork and safety requirements are completed before appointments. A customer-first approach and strong admin skills are essential.

Qualifications

• Excellent telephone manner and clear verbal communication.
• Strong listening skills to build rapport and understand needs.
• Precise and professional written communication for email correspondence.
• Strong administrative and organizational capabilities with attention to detail.
• Proven problem-solving and analytical abilities.
• Confident and accurate in using departmental computer systems and databases.
• Intermediate IT literacy with Microsoft Office (Excel, Word, Outlook).

Responsibilities

• Schedule B2B metering appointments across campaigns via outbound calls, inbound calls and email.
• Own site access arrangements, permits, RAMS, vehicle hire, and ad-hoc requirements.
• Log and resolve operational queries through internal portals in line with SLAs.
• Handle EH&S incident calls from field operatives under reporting protocols.
• Collaborate across teams to resolve stakeholder queries and escalations.
• Meet performance targets (SLAs/KPIs) with high data accuracy across systems.
• Provide flexible administrative support for campaigns and activities.
• Proactively contact commercial customers to book and manage energy meter upgrade and fault appointments.

Skills

Telephone communication

Active listening

Written communication

Administrative skills

Problem solving

Data entry accuracy

Tools

Microsoft Office

Job description

Contract Type:

Rolling Contract (Long-term contract, strong chance to temp to perm conversion)

Hours:

37 hours per week

About the Company

Our client is a leading international renewable energy business specializing in the development of utility-scale solar power projects. By delivering intelligent and sustainable solutions, they generate clean, reliable electricity for homes and businesses across Europe and beyond. Committed to a green future, they foster a fast-paced, collaborative, and innovative working environment.

Purpose of the Role

The I&C Contact Coordinator takes end-to-end ownership of booking and managing metering appointments for Industrial & Commercial (I&C) customers. Managing a variety of campaigns—including faults, 2G to 4G upgrades, dumb-to-AMR transitions, and supplier-driven requests—this role focuses on proactive customer contact via phone and email.

The successful candidate will deliver a high-quality, customer-first service while consistently hitting contractual KPIs and SLAs. You will ensure all customer requirements, site access needs, and safety considerations are accurately captured to maximize field job completion. Additionally, you will support the field workforce by processing appointment amendments (reschedules/cancellations) and logging crucial environmental, health, and safety information.

Key Responsibilities & Accountabilities

• Appointment Scheduling: Book and schedule business-to-business (B2B) metering appointments across multiple campaigns via proactive outbound calling, inbound calls, and email.
• Logistics & Access Management: Take full ownership of site access arrangements, including securing permits, managing RAMS (Risk Assessments and Method Statements), arranging specialist vehicle hire, and handling other ad-hoc requirements.
• Query Resolution: Manage, track, and resolve operational queries through the internal company query portal in line with agreed processes and SLAs.
• H&S Support: Handle and log environmental, health, and safety incident calls directly from field operatives under the company's emergency reporting protocols.
• Stakeholder Collaboration: Resolve internal and external stakeholder queries and escalations using effective written and verbal communication, working collaboratively across operational teams.
• Performance & Data Integrity: Consistently meet performance targets (SLAs/KPIs) set by the Team Leader while maintaining high levels of accuracy and attention to detail in data entry across multiple internal systems.
• Administrative Support: Prioritize workload effectively to manage competing deadlines, providing flexible support for specialist campaigns and administrative activities as required.
• This is a high-volume phone and email scheduling role. The candidate will sit between business clients and field engineers. Their main daily task is to proactively contact commercial customers to book and manage appointments for energy meter upgrades and faults, ensuring all paperwork and site access rules are sorted beforehand

Key Behaviours

• Customer-First Mindset: Professional, confident, and calm under pressure, with a passion for delivering excellent customer service.
• Team Player: A supportive colleague with a flexible, positive attitude who willingly shares knowledge to boost team performance.
• Results-Driven: Highly organized, target-driven, and focused on getting things "right first time" while working responsibly without close supervision.
• Continuous Improvement: Proactively reflects on personal performance and participates in regular training to develop skills.

Communication & Interpersonal Skills

• Excellent telephone manner with articulate, clear verbal communication skills.
• Strong listening skills with the ability to build rapport and understand customer/colleague needs.
• Precise and professional written communication skills for email correspondence.

Technical Skills & Knowledge

• Strong administrative and organizational capabilities with a keen eye for detail.
• Proven problem-solving and analytical abilities.
• Confident and accurate in utilizing departmental computer systems and databases.
• IT Literacy: Intermediate proficiency in Microsoft Office (Excel, Word, and Outlook).