Hybrid Workplace Tech & Security Analyst

Moneybox; Greater London; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Hybrid working environment

Company pension scheme

Private Medical Insurance

Learning & Development budget

Cycle to work scheme

Health Cash Plan

Job summary

Moneybox in London is seeking a proactive Workplace Tech Analyst to be the go-to person for colleagues when technical issues arise. You’ll own tickets end-to-end, resolve problems with a focus on security and identity, and collaborate with the team as it grows to cover infrastructure needs.

This hybrid role involves occasional in-person onboarding and ongoing support, with opportunities to develop skills in security, identity, and SaaS tooling within a regulated financial services environment.

Qualifications

• Experience with ticketing systems and keeping support tickets updated with clear, useful notes.
• Experience with Google Workspace, plus familiarity with SSO and password management tools such as 1Password.
• Comfortable supporting both Mac and Windows environments, with exposure to MDM tools like Kandji and Microsoft Intune/Entra ID.

Responsibilities

• Be the first point of contact for all tech-related queries, turning employee challenges into effective solutions.
• Own your tickets from pickup to closure, keeping requesters and the team updated with clear notes at every stage and maintaining SLAs.
• Flag blockers early and ask for help when unsure; escalate promptly to avoid delays.
• Collaborate with the wider team to resolve complex issues and ensure smooth handover.
• Document solutions and create how-tos to empower staff with self-service options.
• Assist onboarding sessions and support tech setups for new joiners, with auditable off-boarding for leavers.
• Maintain laptop inventory and keep meeting rooms and video conferencing gear in good condition.
• Support security and infrastructure projects as needed.

Skills

Ticketing systems

Freshservice

Google Workspace

SSO

1Password

Mac & Windows support

Kandji

Intune

Entra ID

RBAC

Troubleshooting

Clear communication

Onboarding

Tools

Freshservice

Google Workspace

1Password

Kandji (Iru)

Microsoft Intune

Entra ID

CrowdStrike

Cloudflare Zero Trust

Snipe-IT

Slack

Job description

Moneybox in London is seeking a proactive Workplace Tech Analyst to be the go-to person for colleagues when technical issues arise. You’ll own tickets end-to-end, resolve problems with a focus on security and identity, and collaborate with the team as it grows to cover infrastructure needs.

This hybrid role involves occasional in-person onboarding and ongoing support, with opportunities to develop skills in security, identity, and SaaS tooling within a regulated financial services environment.