Workplace Technology Analyst

Moneybox; Greater London; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Hybrid working environment

Company pension scheme

Private Medical Insurance

Learning & Development budget

Cycle to work scheme

Health Cash Plan

Job summary

Moneybox in London is seeking a proactive Workplace Tech Analyst to be the go-to person for colleagues when technical issues arise. You’ll own tickets end-to-end, resolve problems with a focus on security and identity, and collaborate with the team as it grows to cover infrastructure needs.

This hybrid role involves occasional in-person onboarding and ongoing support, with opportunities to develop skills in security, identity, and SaaS tooling within a regulated financial services environment.

Qualifications

• Experience with ticketing systems and keeping support tickets updated with clear, useful notes.
• Experience with Google Workspace, plus familiarity with SSO and password management tools such as 1Password.
• Comfortable supporting both Mac and Windows environments, with exposure to MDM tools like Kandji and Microsoft Intune/Entra ID.

Responsibilities

• Be the first point of contact for all tech-related queries, turning employee challenges into effective solutions.
• Own your tickets from pickup to closure, keeping requesters and the team updated with clear notes at every stage and maintaining SLAs.
• Flag blockers early and ask for help when unsure; escalate promptly to avoid delays.
• Collaborate with the wider team to resolve complex issues and ensure smooth handover.
• Document solutions and create how-tos to empower staff with self-service options.
• Assist onboarding sessions and support tech setups for new joiners, with auditable off-boarding for leavers.
• Maintain laptop inventory and keep meeting rooms and video conferencing gear in good condition.
• Support security and infrastructure projects as needed.

Skills

Ticketing systems

Freshservice

Google Workspace

SSO

1Password

Mac & Windows support

Kandji

Intune

Entra ID

RBAC

Troubleshooting

Clear communication

Onboarding

Tools

Freshservice

Google Workspace

1Password

Kandji (Iru)

Microsoft Intune

Entra ID

CrowdStrike

Cloudflare Zero Trust

Snipe-IT

Slack

Job description

About Moneybox

At Moneybox, our mission is to give everyone the means to get more out of life. We're guided by our belief that wealth isn't about the money, it's about the means to more - more freedom, opportunities, possibilities, and peace of mind. Moneybox is an award-winning wealth management platform, helping over one and a half million people build wealth throughout their lives, whether they're saving and investing, buying their first home, or planning for retirement.

Job Brief

At Moneybox, we help over a million people save and invest for their future. Behind the scenes, our 450+ colleagues rely on our in-house Workplace Tech team to give them the tools they need to do their best work. We're a small, hands-on team that takes ownership and gets things done. From setting up a new joiner's first laptop to managing the security and identity tools that protect an FCA-regulated business, we make sure our technology works for everyone. We're looking for a proactive Workplace Tech Analyst to join us. You'll be a go-to person for colleagues when technical issues arise, taking ownership and making sure problems are resolved properly. You'll see the impact of your work every day, with opportunities to develop your skills in security, identity and infrastructure as the team evolves.

Hybrid working & hours

This role is based in our London office for three days and two days from home per week. Hours are: 09:00 to 17:30 with 08:00 to 16:30 being required once a month (first Thursday of the month)

What You’ll Do

• Be the first point of contact for all tech-related queries, turning employee challenges into effective solutions.


• Own your tickets from pickup to closure, keeping requesters and the team updated with clear notes at every stage and keeping our Service Level Agreements (SLAs) front and centre.


• Flag blockers early and ask for help when you're unsure. We'd rather hear about a problem on day one than discover it on day five.


• Work closely with the wider team to escape and resolve more complex issues, ensuring a smooth handover.


• Actively listen to understand issues thoroughly and translate them into clear, actionable technical resolutions.


• Handle access requests with care, applying least-privilege and role-based access principles across our systems.


• Contribute to and maintain our internal knowledge base by documenting solutions, creating 'how-to' guides, and sharing best practices to empower staff with self-service options.


• Help our new starters hit the ground running by running our weekly group onboarding sessions (in person and remote) and delivering smooth tech setups, and ensure a thorough, auditable off-boarding process for leavers.


• Keep our meeting rooms and video conferencing kit in top shape with regular checks and proactive monitoring.


• Maintain a well-organised and secure inventory of our laptops and other tech equipment in our asset management system.


• Lend a hand with project work, including security and infrastructure projects, providing support whenever extra resources are needed.

Who You Are

• A driven, ambitious individual who's looking to build their career at an exciting, very fast-growing company.


• Has a genuine interest in technology and using it to help people work effectively.


• Reliable and responsive: you follow through on what you say you'll do and keep people in the loop.


• Comfortable working autonomously, with the judgement to know when to check in or escape.


• Security-minded: you understand why access controls, audit trails and compliance training matter in a regulated business, and treat them as part of the job.


• Naturally personable, great communicator who has a passion for their work and the people they work with.


• Knows how to have fun whilst maintaining a professional outlook.

Experience And Skills

• Experience with ticketing systems (ideally Freshservice) and keeping support tickets updated with clear, useful notes.


• Experience with Google Workspace, plus familiarity with SSO and password management tools such as 1Password.


• Comfortable supporting both Mac and Windows environments, ideally with exposure to MDM tools such as Iru (formally Kandji) and Microsoft Intune / Entra ID.


• Basic knowledge of iOS and Android devices.


• An understanding of least-privilege and role-based access control (RBAC).


• Strong troubleshooting skills and a logical approach to problem-solving.


• Ability to describe technical fixes in an easy-to-understand way.


• Clear, friendly written and verbal communication, and confidence presenting to small groups.


• Nice to have: experience with CrowdStrike, Cloudflare Zero Trust, Snipe-IT, Slack administration, or scripting and automation (e.g. GAM, Bash, PowerShell).

What's In It For You

• Opportunity to join a fast-growing, award-winning and super ambitious company


• Work with a friendly team of highly motivated individuals


• Be in an environment where you are listened to and can actually have an impact


• Thriving, collaborative, and inclusive company culture


• Mission + Functional team socials every 8 weeks


• Company pension scheme


• Company bonus scheme


• Hybrid working environment


• Home office furniture allowance


• Personal Annual Learning and Development budget


• Private Medical Insurance


• Health Cash Plan (cashback on visits to the dentist & opticians etc.)


• Cycle to work scheme


• Wellhub subscription to a variety of gyms and wellbeing apps


• Enhanced parental pay & leave


• 25 days holiday + bank holidays with additional days added with length of service.


• This is a hybrid role. Our office is in London, by the Oxo Tower

Our Commitment To DE&I

At Moneybox, we promote, support and celebrate inclusion, diversity and equity for all, so that everyone can bring their full selves to work. We believe that diversity drives innovation, and that if our team is representative of our community of customers, we can better support their needs. To ensure our recruitment processes provide an equal opportunity for all applicants to succeed, we encourage you to let us know if there are any adjustments that we can make. We are open-minded and always willing to go the extra mile to ensure all applicants can present their full self and potential.

Working Policy

We have a hybrid policy that includes 2 days from our London office and 3 from home. If the role states it is either hybrid or remote candidates must be based within the UK.

Visa Sponsorship

At this time we cannot offer visa sponsorship for this role and we cannot consider overseas applications.

Please read before you apply!

Please note if offered a position, the offer is conditional and subject to the receipt of satisfactory pre-employment checks which we will conduct such as criminal record and adverse credit history checks. As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know in advance. By sending us your application you acknowledge and agree to Moneybox using your personal data as described below. We collect applicants’ personal data to manage our recruitment related activities. Consequently, we may use your personal data to evaluate your application, to select and shortlist applicants, to set up and conduct interviews and tests, to evaluate and assess the results, and as is otherwise needed in the recruitment process generally. We do not share your personal data with unauthorised third parties. However, we may, if necessary, share your personal data to carefully selected third parties acting on our behalf. This may include transfers to servers and databases outside the country where you provided us with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are unsuccessful in your application, we may keep your details on file so that we can tell you about other suitable vacancies which may be of interest to you when they arise in the future. If you would like to reach us then please email: [email protected] If you would rather we did not keep your details on file, you can contact us at: [email protected] We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.