Hybrid Warranty Analyst – Automotive Claims & Policy

Expleo UK LTD; Welwyn; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Expleo UK LTD, at the Head Office in Hertfordshire, is seeking a Warranty Analyst on a contract basis with hybrid working (3 days in the office, 2 days from home) to process warranty claims submitted by the dealer network.

You will deploy warranty policy, interpret European warranty procedures, and work with Technical Parts and Customer Service to ensure high-quality dealer queries and smooth claim submission.

Qualifications

• Warranty experience at manufacturer level within the automotive industry.
• Strong communication and relationship-building abilities.
• Proficient PC skills.
• Full UK Driving Licence.

Responsibilities

• Deployment of warranty and technical goodwill policy to dealers in the market
• Ensure accurate and consistent interpretation of European Warranty Policies & Procedures Manual
• Maintain the relationship with the Technical Parts teams as well as customer service
• Manage dealers to submit high quality queries for specific concern types
• Manage vehicle rework with allocated dealers
• Submit final warranty claim

Skills

Warranty experience

Communication skills

PC skills

Full UK Driving Licence

Job description

Expleo UK LTD, at the Head Office in Hertfordshire, is seeking a Warranty Analyst on a contract basis with hybrid working (3 days in the office, 2 days from home) to process warranty claims submitted by the dealer network.

You will deploy warranty policy, interpret European warranty procedures, and work with Technical Parts and Customer Service to ensure high-quality dealer queries and smooth claim submission.