Hybrid Victim Support Case Manager

Victim Support; Pontypool; Ibrido; GBP 24.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible working options

Hybrid working

Annual leave 28+

Descrizione del lavoro

Victim Support is seeking a Caseworker to join our Gwent team in Pontypool. The role is 37.5 hours weekly, hybrid with travel across the area, based at Pontypool Police Station.

You will manage a caseload of victims of crime with high needs, provide 1:1 and indirect support, and coordinate with other service providers. Experience in safeguarding, confidentiality and multi-agency work is essential. We offer a competitive benefits package.

Competenze

• Manage a caseload of victims with high needs and provide in-depth 1:1 support.
• Maintain confidentiality and comply with data protection laws.
• Promote equality and diversity in service delivery.
• Supervise and assess volunteers against national guidelines.
• Engage with local communities and public events to raise awareness.

Mansioni

• Manage a caseload of victims of crime with the highest level of need, through in-depth 1:1 support and case tracking.
• Carry out effective management of volunteers, assessing their competence to practice using national guidelines.
• Promote the work of Victim Support by attending local community and public events.
• Demonstrate experience of delivering a service and working with clients in various settings.

Conoscenze

Caseload management

Safeguarding

Confidentiality

Equal opportunities

Volunteer management

Multi-agency collaboration

Community engagement

Descrizione del lavoro

Victim Support is seeking a Caseworker to join our Gwent team in Pontypool. The role is 37.5 hours weekly, hybrid with travel across the area, based at Pontypool Police Station.

You will manage a caseload of victims of crime with high needs, provide 1:1 and indirect support, and coordinate with other service providers. Experience in safeguarding, confidentiality and multi-agency work is essential. We offer a competitive benefits package.