Caseworker

Victim Support; Pontypool; Ibrido; GBP 24.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible working options

Hybrid working

Annual leave 28+

Descrizione del lavoro

Victim Support is seeking a Caseworker to join our Gwent team in Pontypool. The role is 37.5 hours weekly, hybrid with travel across the area, based at Pontypool Police Station.

You will manage a caseload of victims of crime with high needs, provide 1:1 and indirect support, and coordinate with other service providers. Experience in safeguarding, confidentiality and multi-agency work is essential. We offer a competitive benefits package.

Competenze

• Manage a caseload of victims with high needs and provide in-depth 1:1 support.
• Maintain confidentiality and comply with data protection laws.
• Promote equality and diversity in service delivery.
• Supervise and assess volunteers against national guidelines.
• Engage with local communities and public events to raise awareness.

Mansioni

• Manage a caseload of victims of crime with the highest level of need, through in-depth 1:1 support and case tracking.
• Carry out effective management of volunteers, assessing their competence to practice using national guidelines.
• Promote the work of Victim Support by attending local community and public events.
• Demonstrate experience of delivering a service and working with clients in various settings.

Conoscenze

Caseload management

Safeguarding

Confidentiality

Equal opportunities

Volunteer management

Multi-agency collaboration

Community engagement

Descrizione del lavoro

We have an exciting opportunity for a Caseworker to join the Victim Support team in Gwent, working 37.5 hours a week. This role is based in Pontypool Police Station, Pontypool, it is offered on a hybrid working basis and there is a requirement for travel throughout the area.

• Managing a caseload of Victims of Crime with the highest level of need, both directly, through in-depth, 1:1 support, and indirectly, by working other service providers. Undertaking face to face support, case-tracking and management.
• Carry out effective management of volunteers, assessing their competence to practice using national guidelines
• Promote the work of Victim Support by attending local community and public events
• Proven track record of successfully delivering a service and working directly with clients or service users in a statutory, voluntary or Multi-Agency Setting(s)
• Experience of Managing a caseload including complex case management.
• Understanding and knowledge of the requirement for confidentiality and safe working practice and maintenance of files in accordance with the data Protection Act and other legal requirements
• Understanding and knowledge of an active commitment to promoting equal opportunities and diversity.
• Experience of managing safeguarding issues and relevant legislation
• Managing, value, providing support and guidance to a team with a strong client service focus
• Ability to promote the work of a multi-agency hub

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

Benefits

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.