Hybrid Vehicle Documentation Advisor (FTC)

Motability Operations Limited; West of England; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual discretionary bonus

15% pension (non-contributory)

Life assurance at 4x salary

Employee Discount Scheme

Cycle to Work Scheme

Job summary

Motability Operations Limited is seeking a proactive administrator for a 10-month Secondment/FTC to manage the registration and taxation for Scheme vehicles and company cars. You will file V5 documents, maintain accurate records, oversee taxation classes, and administer end-of-contract vehicle processes.

The role supports customers and internal teams, with hybrid working across UK offices. You will contribute ideas to improve processes and SLAs, delivering clear information and responsive

Qualifications

• PC literacy within a Windows environment.
• Proficiency in administration tasks.
• Strong focus for attention to detail.

Responsibilities

• File, retrieve and securely store V5 documentation.
• Ensure electronic and paper records are accurate and up to date with customer and vehicle data.
• Manage vehicle taxation classes, including Class 3 products.
• Administer the sales and V5 dispatch process for end-of-contract vehicles.
• Assign and remove personalised registrations.
• Support customers with Penalty Charge Notices.
• Provide customers with relevant information and documentation clearly.
• Manage and respond to internal email queries relating to team processes.
• Identify opportunities for improvement and contribute ideas to support change, team goals and SLAs.
• Support internal business areas by providing excellent service.

Skills

PC literacy

Administration tasks

Attention to detail

Job description

Motability Operations Limited is seeking a proactive administrator for a 10-month Secondment/FTC to manage the registration and taxation for Scheme vehicles and company cars. You will file V5 documents, maintain accurate records, oversee taxation classes, and administer end-of-contract vehicle processes.

The role supports customers and internal teams, with hybrid working across UK offices. You will contribute ideas to improve processes and SLAs, delivering clear information and responsive