Vehicle Documentation Advisor (10 Months Secondment/FTC)

Motability Operations Limited; West of England; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual discretionary bonus

15% pension (non-contributory)

Life assurance at 4x salary

Employee Discount Scheme

Cycle to Work Scheme

Job summary

Motability Operations Limited is seeking a proactive administrator for a 10-month Secondment/FTC to manage the registration and taxation for Scheme vehicles and company cars. You will file V5 documents, maintain accurate records, oversee taxation classes, and administer end-of-contract vehicle processes.

The role supports customers and internal teams, with hybrid working across UK offices. You will contribute ideas to improve processes and SLAs, delivering clear information and responsive

Qualifications

• PC literacy within a Windows environment.
• Proficiency in administration tasks.
• Strong focus for attention to detail.

Responsibilities

• File, retrieve and securely store V5 documentation.
• Ensure electronic and paper records are accurate and up to date with customer and vehicle data.
• Manage vehicle taxation classes, including Class 3 products.
• Administer the sales and V5 dispatch process for end-of-contract vehicles.
• Assign and remove personalised registrations.
• Support customers with Penalty Charge Notices.
• Provide customers with relevant information and documentation clearly.
• Manage and respond to internal email queries relating to team processes.
• Identify opportunities for improvement and contribute ideas to support change, team goals and SLAs.
• Support internal business areas by providing excellent service.

Skills

PC literacy

Administration tasks

Attention to detail

Job description

About The Role

10 Months Secondment/FTC

Reporting to the VLD Manager, you will be responsible for managing the administration required for the accurate registration and taxation of Scheme vehicles, products and company cars. Your responsibilities will include:

• Filing, retrieving and securely storing V5 documentation
• Ensuring electronic and paper records are accurate and up to date with customer and vehicle data
• Managing vehicle taxation classes, including Class 3 products
• Administering the sales and V5 dispatch process for end-of-contract vehicles
• Assigning and removing personalised registrations
• Supporting customers with Penalty Charge Notices
• Providing customers with relevant information and documentation in a clear and helpful way
• Managing and responding to internal email queries relating to team processes
• Identifying opportunities for improvement and contributing ideas that support change, team goals and Customer Operations SLAs
• Supporting internal business areas by providing excellent service

About You

You are a collaborative team member with a professional and positive approach, demonstrating resilience and commitment in your day to day work.

You communicate confidently and respectfully, both in person and in virtual settings, adapting your style to suit different audiences.

You are motivated to improve processes and outcomes, actively seeking ways to work more efficiently and effectively. You approach challenges constructively and focus on practical, workable solutions.

Minimum criteria

You'll need all of these.

• PC literacy within a Windows environment
• Proficiency in administration tasks
• Strong focus for attention to detail

About The Company

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 800,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:

• We find solutions
• We drive change
• We care

We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.

As a Motability Operations team member, you can expect:

• An annual discretionary bonus
• 15% non-contributory pension (9% non-contributory pension during probation period)
• Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial help
• Employee Discount Scheme with a huge number of retailers and an app to save on the go
• Discounted Electric/Hybrid Car Salary Sacrifice Scheme
• Access to the Cycle to Work Scheme (we have showers, changing rooms and secure bike sheds on site)

As well as financial benefits, our staff's health and well-being are very important to us, so we also offer:

• 28 days annual leave with option to purchase and sell days
• Funded Private Medical Insurance cover
• Critical illness insuranceFree access to healthcare apps, such as Peppy, Unmind, Aviva Digital GP
• Funded health screening for over 50s
• 1 day per year to volunteer - Staff can support a local charity or do a sponsored event whilst being paid for it
• Access to our fully accessible company allotment – Where we grow our own produce for local charitable organisations
• Access to Prayer room and quiet spaces whilst working in the office

We also understand that not everyone is the same so offer several voluntary benefits that you can select outside the core package, these include:

• Dental Insurance
• Health and cancer screenings for you and your partner
• Discounted gym memberships
• Charitable giving

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.

We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.

Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.