Vehicle Documentation Advisor (10 Months Secondment/FTC)

Motability Operations Ltd; West of England; On-site; GBP 26,000 - 30,000; Full time

Job summary

Motability Operations Ltd is seeking a temporary 10 months secondment/FTC role to manage administration for accurate registration and taxation of Scheme vehicles, products and company cars in the VLD team. Reporting to the VLD Manager, you will handle filing, record-keeping, taxation classes and dispatch processes for end-of-contract vehicles.

The role also involves assisting customers with Penalty Charge Notices, providing clear information, handling internal queries, and seeking improvements

Responsibilities

• Filing, retrieving and securely storing V5 documentation
• Ensuring electronic and paper records are accurate and up to date with customer and vehicle data
• Managing vehicle taxation classes, including Class 3 products
• Administering the sales and V5 dispatch process for end-of-contract vehicles
• Assigning and removing personalised registrations
• Supporting customers with Penalty Charge Notices
• Providing customers with relevant information and documentation in a clear and helpful way
• Managing and responding to internal email queries relating to team processes
• Identifying opportunities for improvement and contributing ideas that support change, team goals and Customer Operations SLAs
• Supporting internal business areas by providing excellent service

Job description

10 Months Secondment/FTC

Reporting to the VLD Manager, you will be responsible for managing the administration required for the accurate registration and taxation of Scheme vehicles, products and company cars. Your responsibilities will include:

• Filing, retrieving and securely storing V5 documentation
• Ensuring electronic and paper records are accurate and up to date with customer and vehicle data
• Managing vehicle taxation classes, including Class 3 products
• Administering the sales and V5 dispatch process for end-of-contract vehicles
• Assigning and removing personalised registrations
• Supporting customers with Penalty Charge Notices
• Providing customers with relevant information and documentation in a clear and helpful way
• Managing and responding to internal email queries relating to team processes
• Identifying opportunities for improvement and contributing ideas that support change, team goals and Customer Operations SLAs
• Supporting internal business areas by providing excellent service