Hybrid Trust Services Officer: Compassionate Admin

Royal Mencap Society; Greater London; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

32 days paid holiday

Discounts at high-street retailers

Health cash plans

Interest-free loans

Job summary

Mencap Trust Company is seeking a Trust Services Officer to join our dedicated team and play a vital role in delivering a high-quality, person-centred service. This full-time, office-based role with the option to work from home one day per week offers a rewarding opportunity to support families and beneficiaries with trust administration and compliance.

You will manage a range of administrative processes, maintain accurate records, respond to enquiries, and collaborate with colleagues to enhance

Qualifications

• Experience in administration, customer service, financial administration, or a similar support role.
• Confidentiality and handling sensitive information.
• Proficient in MS Office and database systems.
• Ability to manage multiple tasks in a busy office.

Responsibilities

• Process trust requests, invoices and payments accurately and within timescales.
• Manage incoming emails, calls and post professionally and supportively.
• Maintain accurate records across trust management systems.
• Support trust administration, compliance and onboarding activities.
• Respond to enquiries from beneficiaries, families, colleagues and external contacts.
• Handle sensitive information securely and confidentially.
• Collaborate with colleagues to deliver high-quality service.
• Identify process improvements to enhance the customer experience.

Skills

Organisational skills

Administration experience

Customer service

Microsoft Office

Communication skills

Confidentiality

Team collaboration

Tools

Microsoft Office

Database systems

Job description

Mencap Trust Company is seeking a Trust Services Officer to join our dedicated team and play a vital role in delivering a high-quality, person-centred service. This full-time, office-based role with the option to work from home one day per week offers a rewarding opportunity to support families and beneficiaries with trust administration and compliance.

You will manage a range of administrative processes, maintain accurate records, respond to enquiries, and collaborate with colleagues to enhance