Trust Services Officer

Mencap; Greater London; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

32 days holiday (incl. bank holidays)

Health cash plans

Interest-free loans

Discounts at retailers

Job summary

Mencap Trust Company is seeking a Trust Services Officer to join a busy team in London. You will support the administration of trusts, manage communications with families and professionals, and ensure accuracy and confidentiality in all processes.

This full-time, office-based role offers a flexible option to work from home one day per week. The role emphasizes high-quality, person-centred service and requires organisation, attention to detail and the ability to handle sensitive information with

Qualifications

• Experience in administration, customer service or financial administration, or a similar support role.
• Strong organisational and communication skills.
• Proficiency with Microsoft Office and database systems.

Responsibilities

• Process trust requests, invoices and payments accurately and within timescales.
• Manage emails, calls and post with a professional, supportive service.
• Maintain accurate records across trust management systems.
• Support trust administration, compliance and onboarding activities.
• Respond to enquiries from beneficiaries, families and external contacts.
• Handle sensitive personal and financial information confidentially.
• Collaborate with colleagues to deliver a high-quality service.
• Identify opportunities to improve processes and customer experience.

Skills

Administration

Customer service

Attention to detail

Confidentiality

Microsoft Office

Database systems

Tools

Microsoft Office

Database systems

Job description

Trust Services Officer

Company: Mencap Salary: £28,160 to £28,160 a year Hours: Full-time Location: London Arena, E1 Job type: Permanent Posting date: 11 Nov 2026 Closing date: 10 Dec 2026

Are you an organised, compassionate professional who enjoys helping others and delivering exceptional customer service?

At Mencap Trust Company, we're dedicated to supporting people with a learning disability, and their families to achieve greater financial security and peace of mind. We're looking for a Trust Services Officer to join our friendly and dedicated team and play a vital role in delivering a high-quality, person‑centred service.

This is a fantastic opportunity to join a rewarding organisation where your administrative skills, attention to detail and commitment to great customer service can make a genuine difference to people's lives every day.

This is a full-time office-based role, with the option to work from home one day per week.

About the Role

As a Trust Services Officer, you'll be at the heart of our service, supporting the administration of trusts and helping to ensure that beneficiaries receive the support they need. You'll work closely with families, colleagues and professional contacts, managing a variety of administrative processes and enquiries while maintaining the highest standards of accuracy, compliance and confidentiality.

This is an ideal role for someone who enjoys working in a busy environment, takes pride in delivering an excellent service, and wants to be part of a team that makes a meaningful impact.

What You'll Be Doing

• Processing trust requests, invoices and payments accurately and within agreed timescales.
• Managing incoming emails, telephone calls and post, providing a professional, responsive and supportive service.
• Maintaining accurate records and documentation across trust management systems.
• Supporting trust administration, compliance and onboarding activities.
• Responding to enquiries from beneficiaries, families, colleagues and external professional contacts.
• Handling sensitive personal and financial information securely and confidentially.
• Working collaboratively with colleagues to deliver an accessible, high‑quality service.
• Identifying opportunities to improve processes and enhance the customer experience.

About You

• Has excellent organisational skills and a strong attention to detail.
• Has experience in administration, customer service, financial administration, or a similar support role.
• Is confident using Microsoft Office applications and database systems.
• Can effectively manage and prioritise multiple tasks in a busy environment.
• Has excellent communication skills and a professional, empathetic approach.
• Is committed to delivering high‑quality customer service and person‑centred support.
• Understands the importance of confidentiality and handling sensitive information appropriately.
• Enjoys working collaboratively and contributing positively to a supportive team culture.

Why Join Us?

At Mencap, we believe everyone deserves the opportunity to live happy and fulfilling lives. By joining our Trust Services team, you'll be helping to provide an important service that supports people and families to plan for the future with confidence.

If you're looking for a rewarding role where your skills can make a real difference, we'd love to hear from you.

For more information and to support your application, please refer to the full Job Description.

First interviews will be held week commencing 7th December in the London office with second stage shortly after.

Mencap welcomes applications from all suitable candidates and is committed to attracting a diverse workforce. However, all available Certificates of Sponsorship for 2026 have now been allocated, so we are currently unable to offer visa sponsorship. Candidates must already have the right to work in the UK to be considered for this role.

Benefits

• Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.

Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high‑street retailers, access to health cash plans, interest‑free loans, and many more exciting offerings.

For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!

About Mencap

• Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.
• We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.
• At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.

Belonging at Mencap is for everyone, every day, everywhere.

• Everyone is expected to treat people well and make Mencap an inclusive organisation.
• Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes.
• Everywhere people will feel respected, valued, and safe to be themselves.

We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long‑term health condition, women, parents and carers, and their allies.

We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.

Proud member of the Disability Confident employer scheme