Trust Services Administrator – Remote One Day/Week

Mencap; Greater London; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

32 days holiday (incl. bank holidays)

Health cash plans

Interest-free loans

Discounts at retailers

Job summary

Mencap Trust Company is seeking a Trust Services Officer to join a busy team in London. You will support the administration of trusts, manage communications with families and professionals, and ensure accuracy and confidentiality in all processes.

This full-time, office-based role offers a flexible option to work from home one day per week. The role emphasizes high-quality, person-centred service and requires organisation, attention to detail and the ability to handle sensitive information with

Qualifications

• Experience in administration, customer service or financial administration, or a similar support role.
• Strong organisational and communication skills.
• Proficiency with Microsoft Office and database systems.

Responsibilities

• Process trust requests, invoices and payments accurately and within timescales.
• Manage emails, calls and post with a professional, supportive service.
• Maintain accurate records across trust management systems.
• Support trust administration, compliance and onboarding activities.
• Respond to enquiries from beneficiaries, families and external contacts.
• Handle sensitive personal and financial information confidentially.
• Collaborate with colleagues to deliver a high-quality service.
• Identify opportunities to improve processes and customer experience.

Skills

Administration

Customer service

Attention to detail

Confidentiality

Microsoft Office

Database systems

Tools

Microsoft Office

Database systems

Job description

Mencap Trust Company is seeking a Trust Services Officer to join a busy team in London. You will support the administration of trusts, manage communications with families and professionals, and ensure accuracy and confidentiality in all processes.

This full-time, office-based role offers a flexible option to work from home one day per week. The role emphasizes high-quality, person-centred service and requires organisation, attention to detail and the ability to handle sensitive information with