Hybrid Trust Officer – Empower Disabled People

Friendly Trust; Cardiff; Hybrid; GBP 30,000 - 33,000; Full time

Benefits offered by this job

Hybrid working

29 days annual leave

Employer pension 6%

Training and development opportunities

Employee wellbeing support

Job summary

The Friendly Trust is a Wales-based charity providing information, advice and financial administration services for disabled people and other vulnerable adults. We are seeking a Trust Officer to manage caseloads, support welfare benefits, and handle financial administration with a focus on independence and rights.

The role offers hybrid working in Cardiff after probation, with training and professional development provided.

Qualifications

• Experience in social care, welfare benefits, advocacy, housing or related field.
• Experience with disabled people or vulnerable adults.
• Ability to manage competing priorities and work independently.
• Strong communication and relationship-building skills.
• Good organisational and time-management skills.
• Ability to explain complex information clearly.
• Confident with budgets and financial information.
• Strong problem-solving and judgement.
• Knowledge of dignity, confidentiality and safeguarding.
• Full driving licence and access to a vehicle for work.

Responsibilities

• Manage a caseload of service users and respond to changing needs.
• Provide information, advice and practical support to service users, carers and families.
• Assist with welfare benefits claims, reviews and appeals where appropriate.
• Help service users understand and participate in financial decisions.
• Handle day-to-day financial administration within authority.
• Develop and monitor budgets and money plans with service users.
• Liaise with external organisations (DWP, local authorities, health and social care).
• Maintain accurate case records and financial information.
• Identify safeguarding and welfare concerns and respond appropriately.
• Work in line with the Mental Capacity Act 2005 and policies.

Skills

Communication

Budget management

Organisation

Independent working

IT skills

Safeguarding knowledge

Client support

Tools

Microsoft Office

Job description

The Friendly Trust is a Wales-based charity providing information, advice and financial administration services for disabled people and other vulnerable adults. We are seeking a Trust Officer to manage caseloads, support welfare benefits, and handle financial administration with a focus on independence and rights.

The role offers hybrid working in Cardiff after probation, with training and professional development provided.