Hybrid Transfers Operations Specialist: Drive Client Care

Vanguard; Manchester; Hybrid; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Hybrid work model

Office 3 days per week (Tue/Wed/Thu)

Job summary

Vanguard is seeking a Transfers Operations professional in Manchester to drive client transfer activity, resolve complex issues, and improve operational outcomes. You will own transfer cases, collaborate with internal teams and external counterparties, and identify opportunities to streamline processes and shorten delays, enhancing the client experience.

The role suits a proactive problem-solver with strong ownership who can operate in a fast-paced environment, manage competing priorities, and

Responsibilities

• Take ownership of transfer cases, including high-value, aged, and complex transfers, ensuring timely progression, resolution, and positive client outcomes.
• Investigate and resolve transfer-related issues by working closely with internal teams, counterparties, service providers, and other key stakeholders.
• Build and maintain effective relationships across the business and with external partners, acting as a key point of coordination to support the successful completion of transfer activity.
• Identify themes, trends, and recurring issues through case reviews and operational analysis, supporting initiatives that improve efficiency, reduce risk, and enhance the client experience.
• Support the team's objective of reducing transfer times and improving service quality by proactively removing barriers, escalating issues where appropriate, and driving cases to resolution.
• Participate in business improvement initiatives, project activity, and change implementation designed to strengthen operational performance and client outcomes.
• Manage team workflows, providing responses, updates, and escalations where appropriate.
• Assist in the creation, review, and maintenance of procedures and process documentation.
• Support the production and review of operational data, management information, and reporting.
• Represent the team at scheduled and ad-hoc meetings with internal and external stakeholders.

Job description

Vanguard is seeking a Transfers Operations professional in Manchester to drive client transfer activity, resolve complex issues, and improve operational outcomes. You will own transfer cases, collaborate with internal teams and external counterparties, and identify opportunities to streamline processes and shorten delays, enhancing the client experience.

The role suits a proactive problem-solver with strong ownership who can operate in a fast-paced environment, manage competing priorities, and