Hybrid Client Services Associate – Financial Solutions

Vanguard; Manchester; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Vanguard is seeking a Client Services Associate in Manchester to join a hybrid team (3 days in the office Tue-Thu). You will handle and resolve client requests with empathy and clear communication, while working with internal partners to deliver tailored financial solutions.

The role focuses on accurate record-keeping, regulatory compliance, and continuous process improvements. We welcome applicants who are customer-focused and eager to learn about financial products in a collaborative

Qualifications

• Customer service experience, ideally within a call centre or client services environment.
• Administration and complaint handling experience.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office applications.
• Proactive, collaborative, and customer-focused mindset.
• Interest in learning about financial products and services.
• Commitment to continuous improvement and service excellence.

Responsibilities

• Handle and resolve client requests efficiently and empathetically.
• Communicate clearly with clients and internal partners.
• Collaborate across departments to develop tailored solutions.
• Maintain accurate records and ensure compliance with regulatory standards.
• Contribute to process improvements and special projects.

Skills

Customer service

Administration

Communication

MS Office

Team player

Interest in finance

Continuous improvement

Job description

Vanguard is seeking a Client Services Associate in Manchester to join a hybrid team (3 days in the office Tue-Thu). You will handle and resolve client requests with empathy and clear communication, while working with internal partners to deliver tailored financial solutions.

The role focuses on accurate record-keeping, regulatory compliance, and continuous process improvements. We welcome applicants who are customer-focused and eager to learn about financial products in a collaborative