Client-Focused Transfers Operations Specialist (Hybrid)

The Vanguard Group; Manchester; Hybrid; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

The Vanguard Group in Manchester is seeking a Transfers Operations professional to own complex transfer cases and drive timely progression and positive client outcomes. You will partner with internal teams, counterparties, and external providers to resolve issues and improve end-to-end transfer processes.

The role emphasizes analytical thinking, strong communication, and proactive problem solving in a fast-paced environment, with a hybrid work model requiring three in-office days per week.

Qualifications

• Proven experience within Transfers Operations or a similar operational environment.
• Strong communication, collaboration, analytical, and problem-solving skills.
• Ability to manage competing priorities, build stakeholder relationships, and deliver positive client outcomes.

Responsibilities

• Take ownership of transfer cases, including high-value, aged, and complex transfers, ensuring timely progression, resolution, and positive client outcomes.
• Investigate and resolve transfer-related issues by working with internal teams, counterparties, service providers, and other key stakeholders.
• Build and maintain effective relationships across the business and with external partners, acting as a key coordination point to support transfer activity.
• Identify themes, trends, and recurring issues through case reviews and operational analysis to improve efficiency and reduce risk.
• Support the team in reducing transfer times and improving service quality by removing barriers and escalating issues.
• Participate in business improvement initiatives, project activity, and change implementation to strengthen performance and outcomes.
• Represent the team in meetings with internal and external stakeholders.

Skills

Transfers Ops

Stakeholder Mgmt

Analytical

Problem Solving

Communication

End-to-End Transfers

Job description

The Vanguard Group in Manchester is seeking a Transfers Operations professional to own complex transfer cases and drive timely progression and positive client outcomes. You will partner with internal teams, counterparties, and external providers to resolve issues and improve end-to-end transfer processes.

The role emphasizes analytical thinking, strong communication, and proactive problem solving in a fast-paced environment, with a hybrid work model requiring three in-office days per week.