Hybrid Third-Party Claims Handler – Personal Injury

Yorkshire Water; Leeds; Hybrid; GBP 31,000 - 39,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus up to £1,000

Pension up to 12% company contribution

Life assurance 4x pensionable salary

Health cash plan

Critical illness insurance

Dental insurance

Life assurance flex

Partner cover

Retail savings scheme

Online GP service

Cycle to work scheme

Gym membership discounts

Job summary

Yorkshire Water is seeking a skilled Third Party Claims Handler to join our Insurance team. You will manage a diverse caseload of public liability claims from first contact to final resolution, ensuring accurate records in Figtree and timely settlements.

The role offers hybrid working (Bradford/Leeds) with 37 hours per week, Monday to Friday. A competitive salary (£30,987 - £38,564) plus benefits awaits the right candidate.

Qualifications

• Experience handling personal injury claims.
• Strong written and verbal communication skills.
• Excellent organisation and ability to multitask in a busy workload.
• Familiarity with insurance systems and portals (OIC/MOJ).
• Understanding of Civil Procedure Rules (CPR) and Pre-Action Protocols.

Responsibilities

• Manage a diverse caseload of third-party public liability claims from initial contact to final resolution.
• Keep accurate, up-to-date records in the insurance system (Figtree), including provisions and payments.
• Make informed decisions on invoices, quotations and settlements up to £200k, following regulatory requirements.
• Review loss adjuster, medical reports and legal advice to progress claims.
• Coordinate with internal teams and external partners to investigate claims and gather evidence.
• Negotiate fair settlements and determine appropriate actions for each claim.

Skills

Strong communicator

Excellent written communication

Highly organised

Experience handling personal injury

OIC/MOJ portals familiarity

CPR/Pre-Action Protocols knowledge

Tools

Figtree

Odyssey

SAP systems

MOJ portal

OIC portal

Job description

Yorkshire Water is seeking a skilled Third Party Claims Handler to join our Insurance team. You will manage a diverse caseload of public liability claims from first contact to final resolution, ensuring accurate records in Figtree and timely settlements.

The role offers hybrid working (Bradford/Leeds) with 37 hours per week, Monday to Friday. A competitive salary (£30,987 - £38,564) plus benefits awaits the right candidate.