Insurance Claims Handler

Yorkshire Water; Bradford; Hybrid; GBP 31,000 - 39,000; Full time

Benefits offered by this job

Competitive salary

Annual incentive bonus (£1,000 max)

Pension scheme up to 12% company

25 days annual leave + bank holidays +

Life assurance 4x pensionable salary

Health/dental/critical illness options

Retail savings scheme

Online GP, cycle to work, gym benefits

Job summary

Yorkshire Water is looking for a Third Party Claims Handler to join the Insurance team in Bradford, with future relocation to Leeds. The role is permanent, 37 hours per week, and hybrid (2 days in the office weekly).

You will manage a diverse caseload of third-party public liability claims from first contact to final resolution, keeping detailed records in Figtree and handling settlements up to £200k. Strong communication and organizational skills are essential.

Qualifications

• Strong communicator who can liaise confidently with people at all levels, both internally and externally.
• Excellent written communication and a professional, friendly telephone manner.
• Comfortable working independently, using initiative and making sound decisions without close supervision.
• Highly organized with the ability to multitask, manage deadlines and stay on top of a busy workload.

Responsibilities

• Manage a diverse caseload of third-party public liability claims – From first contact to final resolution.
• Keep accurate, up-to-date records in Figtree, including provisions and payment processing.
• Make informed decisions on invoices, quotations and settlements up to £200k, following regulatory requirements.
• Review loss adjuster, medical and legal reports to progress claims effectively.
• Work with internal teams and external partners to investigate claims and gather evidence.
• Prepare witness statements and attend court when necessary.
• Support customer experience and develop Claims Assistants.

Skills

Strong communicator

Written communication

Independent worker

Highly organized

Liability assessment

Personal injury claims

Tools

ICE

Figtree

Odyssey

SAP

Job description

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Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary, depending on experience (£30,987 - £38,564)
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the Third Party Claims Handler progression plan
• 25 days annual leave plus bank holidays – plus an extra 2 wellness days!
• Life assurance cover of 4 times pensionable salary
• A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: This role will initially be based in Bradford but we’re moving our office to Leeds Valley Park in summer 2026, so you’ll be based there in the future - Hybrid Working ( 2 days in the office a week – Bradford/Leeds)

Work type: Permanent. 37 hours per week, Monday – Friday.

We have an exciting opportunity for a Third Party Claims Handler to join the Insurance team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this. We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. The Insurance team are a key part of how we plan to meet the changing expectations of customers and regulators.

We’re looking for someone who loves talking to people, communicates confidently and clearly, and can handle sensitive situations with empathy. If you stay calm under pressure, keep yourself organised, and make good decisions on your own this is the role for you!

Where you fit in:

As our Third Party Claims Handler you will:

• Manage a diverse caseload of third-party public liability claims – Including but not limited to Personal Injury and Property damage claims from first contact to final resolution.
• Keep accurate, UpToDate records in Figtree the insurance system, including financial provisions and payment processing.
• Make informed decisions on invoices, quotations and settlements up to £200k, following regulatory requirements.
• Review and interpret detailed loss adjuster reports, medical reports and legal advice to progress claims effectively.
• Work closely with internal teams and external partners to investigate claims and gather evidence.
• Determine appropriate actions for each claim and negotiate fair settlements where required.
• Handle challenging conversations confidently and make sound decisions based on case specifics.
• Prioritise workload independently, managing your diary and preventing potential escalations.
• Prepare witness statements and attend court when necessary.
• Support the customer experience, helping resolve issues efficiently and effectively.
• Contribute to improving processes and support the development of Claims Assistants.

What skills & qualifications you will need:

• Strong communicator who can liaise confidently with people at all levels, both internally and externally.
• Excellent written communication and a professional, friendly telephone manner.
• Comfortable working independently, using initiative and making sound decisions without close supervision.
• Highly organised with the ability to multitask, manage deadlines and stay on top of a busy workload.
• Strong operational understanding to assess liability effectively.
• Previous experience of handling personal injury claims.
• Experience of using the Official Injury Claim (OIC) portal or Ministry Of Justic (MOJ) portal and dealing with the strict legal timeframes involved.
• A general understanding of the Civil Procedure Rules (CPR) that govern how civil cases (personal injury claims) are managed in the courts.
• A broad understanding of the Pre-Action Protocols (Pre-Court Steps).
• Knowledge of the Water Industry Act (advantageous).
• Familiarity with ICE, Figtree, Odyssey or SAP systems (advantageous).
• Understanding of legal liability.

Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy! Do we sound like your cup of tea?

If you’ve got experience in Claims Handling and want to help us deliver great service for our customers whilst looking after the environment,

If you’re required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.
All our roles are subject to a medical questionnaire, and further medicals when required. We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

The closing date for this role is the 19th of November 2026.