Hybrid Temporary Accommodation & Housing Solutions Lead

Pertemps London; Greater London; Hybrid; GBP 27,000 - 39,000; Part time

Job summary

Pertemps London is seeking an experienced Temporary Accommodation Officer in London to manage a portfolio of TA properties and homeless households. The role covers tenancy management, rent arrears, repairs, and landlord liaison, with a mix of site and remote work.

The ideal candidate will have strong experience in Temporary Accommodation, Homelessness or Housing Management, excellent customer service, and solid case management skills. Hybrid pattern, long-term interim contract available.

Qualifications

• Proven experience within Temporary Accommodation, Homelessness or Housing Management.
• Strong customer service and resident-facing skills.
• Excellent organisational, case management and record-keeping abilities.

Responsibilities

• Manage a portfolio of Temporary Accommodation properties and households, including voids, lettings, tenancy management, repairs and rent arrears.
• Arrange admission of homeless households into temporary accommodation and explain rights and responsibilities.
• Monitor occupancy, minimise voids, and support rent collection and arrears reduction.
• Undertake regular property and resident visits, ensuring health, safety and fitness standards.
• Liaise with landlords, accommodation providers, contractors and partners for management and compliance.
• Manage PLAs, HALs and other accommodation suppliers, including invoicing and contractual compliance.
• Investigate and respond to complaints, neighbour disputes and tenancy issues.
• Manage tenancy/licence breaches, including notices to quit and any legal actions.
• Support residents with housing options, welfare benefits and employment/training referrals.
• Coordinate discharge of households from TA, including handling belongings.
• Maintain accurate records and produce KPIs and financial reports.
• Use Excel and Power BI to monitor data and TA spend.
• Maintain inventories and ensure furnishings and essential equipment are provided.
• Monitor council tax and related inquiries and engage relevant services.
• Ensure compliance with housing legislation and council policies.

Skills

Temporary Accommodation

Homelessness

Housing Management

Property Management

Customer Service

Record-Keeping

Communication

Excel

Power BI

Tools

Excel

Power BI

Job description

Pertemps London is seeking an experienced Temporary Accommodation Officer in London to manage a portfolio of TA properties and homeless households. The role covers tenancy management, rent arrears, repairs, and landlord liaison, with a mix of site and remote work.

The ideal candidate will have strong experience in Temporary Accommodation, Homelessness or Housing Management, excellent customer service, and solid case management skills. Hybrid pattern, long-term interim contract available.