Hybrid Technical Support Coordinator - Ops

Bellrock; Leicester; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Life cover

Health and wellbeing program

Cycle to work

Holiday purchase scheme

Discount scheme

Virtual GP

Job summary

Bellrock is seeking a Technical Support Co-ordinator in Leicester with hybrid working. The role supports the Service Delivery Manager by coordinating admin and operations, tracking job progress and liaising with engineers and suppliers to keep jobs moving smoothly.

The candidate will monitor queues, update records, raise purchase orders and assist with MI/reporting, ensuring quick escalation resolution and clear client communication.

Qualifications

• Experience in a coordinator, scheduling or admin role.
• Comfortable with systems, phone and email communications.
• Able to juggle completing tasks and priorities while following processes.

Responsibilities

• Monitoring job queues and updating records accurately.
• Contacting suppliers and engineers for updates and job progress.
• Rebooking or rescheduling jobs as needed.
• Raising purchase orders and processing updates in the system.
• Supporting MI and reporting requirements.
• Coordinate with the Service Delivery Manager to resolve escalation issues quickly and ensure trade continuity.

Skills

Coordinator role

Scheduling

Admin & systems

Process adherence

Detail oriented

Communication

Team player

Escalation handling

Job description

Bellrock is seeking a Technical Support Co-ordinator in Leicester with hybrid working. The role supports the Service Delivery Manager by coordinating admin and operations, tracking job progress and liaising with engineers and suppliers to keep jobs moving smoothly.

The candidate will monitor queues, update records, raise purchase orders and assist with MI/reporting, ensuring quick escalation resolution and clear client communication.