Hybrid Technical Sales Engineer - Plasma Technology

Oxford Instruments; West of England; On-site; GBP 40,000 - 60,000; Full time

Job summary

Oxford Instruments Plasma Technology is seeking a Technical Sales Support Engineer at Severn Beach near Bristol. You will bridge customers, Sales, Engineering and Operations to deliver tailored solutions from initial enquiry through order handover.

You’ll create detailed technical quotations, support tender responses, review non-standard requests, and help drive standardisation and future product development.

Qualifications

• Degree in a Science or Engineering discipline or equivalent industry experience.
• Experience in technical sales support or applications engineering, systems engineering, or a similar customer-facing technical role.
• Experience within the semiconductor, capital equipment, scientific instrumentation, or other high-technology industries.
• Ability to understand and interpret technical specifications, drawings, and complex customer requirements.
• Strong problem-solving and analytical skills with a structured approach to delivering solutions.
• Experience collaborating with multiple stakeholders across engineering, commercial, and operational functions.
• Excellent organisational skills, with the ability to manage multiple priorities and deadlines simultaneously.
• Outstanding written and verbal communication skills.

Responsibilities

• Develop a strong understanding of customer applications, technical requirements, and business objectives.
• Provide expert technical support to customers, sales teams, and global representatives throughout the sales cycle.
• Create accurate, professional quotations, technical specifications, and supporting documentation.
• Manage and coordinate quotation activities to deliver timely, high-quality responses that enhance customer satisfaction.
• Support tender submissions by coordinating technical responses and working closely with commercial teams to deliver compelling proposals.
• Review and manage non-standard engineering requests, ensuring customer requirements, risks, and opportunities are clearly understood and communicated.
• Work alongside Engineering and Product Management teams to drive standardisation and support future product development.
• Act as the voice of the customer, providing valuable feedback that helps shape our products and solutions.
• Ensure complex technical requirements are clearly communicated and successfully handed over to delivery teams following order placement.
• Support the maintenance of CRM and quotation databases to drive operational excellence and process efficiency.

Skills

Technical sales

Customer focus

Communication

Organisational skills

Problem solving

Stakeholder collaboration

Education

Science or Engineering degree

Tools

CRM

Job description

Oxford Instruments Plasma Technology is seeking a Technical Sales Support Engineer at Severn Beach near Bristol. You will bridge customers, Sales, Engineering and Operations to deliver tailored solutions from initial enquiry through order handover.

You’ll create detailed technical quotations, support tender responses, review non-standard requests, and help drive standardisation and future product development.