Customer Sales Co-Ordinator

Oxford Instruments Plc; West of England; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

25 days annual leave

Half-day Fridays

Private healthcare

Share incentive plan

Pension scheme

Flexible benefits

Structured career development

Collaborative environment

Job summary

Oxford Instruments Plasma Technology in Bristol is seeking a Commercial Sales Coordinator to support contract management for Commercial Sales across regions and provide cross-functional back‑up for Order Management, Customer Management, and CRM Support.

The role emphasizes analysing contracts for commercial requirements, liaising with internal teams, and ensuring compliance and proper documentation, with a focus on accuracy and customer satisfaction.

Qualifications

• Experience in a commercial environment similar to OIPT would be useful.
• Working experience with 'Order Entry' systems and software is essential.
• Customer-facing experience helpful.

Responsibilities

• Contract management: analyse terms, liaise with internal departments, negotiate changes.
• Order management: process orders across regions, ensure order accuracy and timely follow-up.
• Customer management: provide regional support, handle queries and complaints, collaborate with departments.

Skills

Contract management

Order management

Customer management

Negotiation

MS Office

MRP systems

Tools

MS Office

MRP systems

Job description

A fantastic opportunity has arisen for a Commercial Sales Coordinator in Bristol. This contract position offers growth potential for the right candidate. This role involves providing contract management support for Commercial Sales in all regions, including coordinating and collecting final commercial requirements and communicating with various business functions before submitting for final approval. The position also requires providing cross‑functional support for Order Management, Customer Management, and CRM Support in all regions as needed.

Key Responsibilities:

• Contract Management:
  • Analyse terms of customer contracts for commercial requirements, including financial, logistics, operational, export and field services. Liaise with internal departments to obtain a final agreement highlighting any areas of risks, ambiguities, conflicts or deviations from the scope of work. Negotiate with Sales/internal departments where required
  • Develop and manage appropriate processes to monitor compliance, elevate non‑compliance with contract terms and conditions, and improve control and visibility over financial and legal commitments; ensure complete due diligence.
  • Ensure awareness and appropriate utilisation of Group Legal for commercial law advice, guidance and support. Liaising with Contract Manager.

• Order Management:
  • Assist where required with processing customer orders for all regions, liaising closely with the relevant regional co‑ordinator to ensure that the customer receives the level of expected communication and follow‑up throughout.
  • Manage order accuracy for product, price and delivery to maximise order effectiveness and minimise errors.
  • Provide regional support to ensure that all queries from customers, suppliers, and internal colleagues are managed to reach a successful conclusion in a timely manner.
  • Prepare and ensure all paperwork trails are in order and appropriately filed.

• Customer Management:
  • Provide regional support for the assigned customer base, ensuring customers receive order confirmation and acknowledgement, information and delivery to their expectations.
  • Handle customer queries, objections and complaints through to successful completion with assistance from relevant departments.
  • When necessary, collaborate closely with end‑users, contractors, agents, and all departments to encourage customer‑centered teamwork.

Education / Qualifications:

• Appropriate level of education is needed to enable the interpretation of complex principles and the assessment of risk.
• Relevant experience in a commercial environment similar to OIPT would be useful (high tech, high mix, low volume).
• Working experience in maintaining and operating 'Order Entry' systems and software is essential.
• Experience of working in a role closely linked to the customer would be helpful too.
• Highly PC literate, particularly in MS Office, web‑based applications and, ideally, MRP systems.

Professional Skills/ Abilities:

• Experience and some formal training in contract law, contract drafting and administration, negotiation of change orders, effective correspondence, planning and scheduling is preferred.
• A structured approach to problem‑solving.
• Excellent administration skills.
• A customer‑focused approach to delivering excellent service and improved accuracy.

At Oxford Instruments Plasma Technology, we provide tools for engineering micro‑and nano‑structures, with customers using our process solutions to research and produce materials and semiconductors vital for everything from medical devices and diagnostics to electric cars and quantum computers.

What We Offer

• Competitive salary
• 25 days annual leave + half‑day Fridays
• Private healthcare
• Share incentive plan
• Pension scheme
• Flexible benefits tailored to your needs
• Structured career development opportunities
• A collaborative environment with excellent work‑life balance

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All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability. We encourage applications from people of all backgrounds and would ask you to get in touch if you are concerned about any barriers you feel you may be facing in your application process with us.

Note to recruitment agencies: Oxford Instruments operates a Preferred Supplier List, and we do not accept unsolicited agency CVs. Please do not forward candidate details in response to this advert, or to any Oxford Instruments employees or other company locations. Oxford Instruments is not responsible for any fees related to unsolicited CVs.