Technical Sales Support Engineer

Oxford Instruments Plc; Marsh Common; On-site; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Private healthcare

Share incentive plan

Pension scheme

Flexible benefits

Career development

Work-life balance

25 days leave

Job summary

Oxford Instruments Plc, including its Plasma Technology division, is seeking a Technical Sales Support Engineer. You will bridge customers with Sales, Engineering and Operations to deliver tailored solutions that meet requirements and drive growth.

You will develop a deep understanding of customer applications and objectives, provide expert technical support across the sales cycle, and create precise quotations and documentation.

Qualifications

• Degree in science or engineering or equivalent experience.
• Experience in technical sales support or similar customer-facing role.
• Experience in semiconductor or high-tech industries.
• Ability to read and interpret technical specifications and drawings.
• Strong analytical and problem-solving abilities with a structured approach.
• Excellent written and verbal communication across stakeholders.

Responsibilities

• Understand customer applications, technical requirements and business objectives.
• Provide expert technical support to customers, sales teams and global reps.
• Create accurate quotations, technical specs and supporting docs.
• Coordinate quotation activities for timely, high-quality responses.
• Support tender submissions with commercial teams to deliver compelling proposals.
• Review non-standard engineering requests and communicate risks and requirements clearly.
• Collaborate with Engineering and Product teams to drive standardisation and future development.
• Represent the voice of the customer to shape products and solutions.
• Ensure smooth handover to delivery after order placement.
• Maintain CRM and quotation databases for operational efficiency.

Skills

Technical sales

Customer-facing

Quotations

Tender support

CRM experience

Education

Science or Engineering degree

Job description

As a Technical Sales Support Engineer, you'll bridge the gap between our customers, Sales, Engineering, and Operations teams, helping to deliver tailored solutions that meet customer requirements while driving business growth. From creating detailed technical quotations and supporting tender responses to managing non-standard engineering requests, you'll be at the heart of the customer journey, ensuring a seamless and professional experience from initial enquiry through to order handover. What You'll Be Doing As a key member of the Technical Sales team, you will:

• Develop a strong understanding of customer applications, technical requirements, and business objectives.
• Provide expert technical support to customers, sales teams, and global representatives throughout the sales cycle.
• Create accurate, professional quotations, technical specifications, and supporting documentation.
• Manage and coordinate quotation activities to deliver timely, high-quality responses that enhance customer satisfaction.
• Support tender submissions by coordinating technical responses and working closely with commercial teams to deliver compelling proposals.
• Review and manage non-standard engineering requests, ensuring customer requirements, risks, and opportunities are clearly understood and communicated.
• Work alongside Engineering and Product Management teams to drive standardisation and support future product development.
• Act as the voice of the customer, providing valuable feedback that helps shape our products and solutions.
• Ensure complex technical requirements are clearly communicated and successfully handed over to delivery teams following order placement.
• Support the maintenance of CRM and quotation databases to drive operational excellence and process efficiency.
  We're looking for someone who can combine strong technical knowledge with a customer-focused and commercially aware mindset., A degree in a Science or Engineering discipline, or equivalent industry experience.
• Experience in technical sales support, applications engineering, systems engineering, or a similar customer-facing technical role.
• Experience within the semiconductor, capital equipment, scientific instrumentation, or other high-technology industries.
• The ability to understand and interpret technical specifications, drawings, and complex customer requirements.
• Strong problem-solving and analytical skills with a structured approach to delivering solutions.
• Experience collaborating with multiple stakeholders across engineering, commercial, and operational functions.
• Excellent organisational skills, with the ability to manage multiple priorities and deadlines simultaneously.
• Outstanding written and verbal communication skills., You are naturally proactive, detail-oriented, and motivated by delivering excellent outcomes for customers. You enjoy working collaboratively, building strong relationships, and taking ownership of challenges through to completion. Most importantly, you're eager to learn, embrace new technologies, and contribute to the success of both your team and our customers.
  At Oxford Instruments Plasma Technology, we develop world-leading tools for engineering micro- and nano-scale structures. Our technologies enable innovation across industries, helping customers push the boundaries of science and technology.
  Competitive salary
• 25 days annual leave +bank holidays + half-day Fridays
• Private healthcare
• Share incentive plan
• Pension scheme
• Flexible benefits tailored to your needs
• Structured career development opportunities
• A collaborative environment with excellent work-life balance