Hybrid Technical Diagnostics Officer – Housing Repairs

Aspire Housing Limited; Lichfield; Hybrid; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Holiday allowance

EAP (Employee Assistance)

Training & development

Benefits platform

Savings schemes

Volunteer days

Pension scheme

Wellbeing program

Job summary

Aspire Housing Limited is seeking a Technical Triage Officer to support our Home Maintenance team. This desk-based role uses your trade knowledge, digital surveys and images to assess repairs and guide customers, reducing on-site visits.

You’ll work across IT systems, gather evidence from customers, and prepare recommendations to ensure repairs are handled efficiently and correctly the first time.

Qualifications

• Experience in property repairs and maintenance.
• Ability to diagnose issues from photos/videos and surveys.
• Familiarity with housing management and repair systems.

Responsibilities

• Diagnose repair issues remotely using customer information and images.
• Identify likely causes and propose solutions.
• Assess damp, mould and condensation cases and advise actions.
• Record findings across IT systems and manage cases.
• Provide clear recommendations and escalate complex cases.

Skills

Property repairs

Building trades

Social housing

Damp and mould works

Construction services

Repairs inspection

Tools

Microsoft Office

Repair management systems

CRM systems

Job description

Aspire Housing Limited is seeking a Technical Triage Officer to support our Home Maintenance team. This desk-based role uses your trade knowledge, digital surveys and images to assess repairs and guide customers, reducing on-site visits.

You’ll work across IT systems, gather evidence from customers, and prepare recommendations to ensure repairs are handled efficiently and correctly the first time.