Hybrid Technical Customer Support Specialist

Digital Theatre; England; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Hybrid working

Wellbeing day

Health plan

GP access (24/7)

Job summary

Digital Theatre+ is seeking a friendly, organised Customer Service Technical Associate to join our small team. You’ll respond to customer enquiries, resolve issues and help institutions get started on our platform, with hands-on training in our systems and authentication processes.

The role is hybrid, with one office day per week and potential for UK-based remote work for the right candidate. Excellent written English and a passion for helping customers are essential.

Qualifications

• 12 months minimum customer service experience in a role with front-line support.
• Demonstrable experience using a ticketing/support system or assisting users with a product.
• Experience resolving login or authentication issues is a plus.
• Excellent written English communication is essential.
• Ability to work independently in a small, collaborative team.

Responsibilities

• Respond to customer enquiries via email and video calls.
• Own enquiries, troubleshoot and guide customers to resolution.
• Support onboarding of new schools, universities and institutions.
• Configure access, including IP authentication and SSO where needed.
• Maintain records of queries and resolutions in HubSpot.
• Host online meetings to answer technical questions.
• Help develop user guides and improve processes.
• Collaborate with Customer Success, Sales, Product and Engineering.

Skills

Customer service

Technology aptitude

Tools

HubSpot

Job description

Digital Theatre+ is seeking a friendly, organised Customer Service Technical Associate to join our small team. You’ll respond to customer enquiries, resolve issues and help institutions get started on our platform, with hands-on training in our systems and authentication processes.

The role is hybrid, with one office day per week and potential for UK-based remote work for the right candidate. Excellent written English and a passion for helping customers are essential.