Cyber Claims Analyst: Complex & High-Value Settlements

Marsh McLennan; Norwich; Hybrid; GBP 32,000 - 52,000; Full time

Job summary

Marsh is seeking a Claims Analyst or Senior Claims Analyst to join the Cyber Claims team in Norwich. This hybrid role requires being in the office at least three days a week and focuses on large, complex global insurance contracts.

The role is technical, not a call centre, and involves handling notifications, negotiating settlements with insurers, and interpreting policy wordings to deliver strong client outcomes. Autonomy and professional development are emphasized.

Qualifications

• Claims handling experience required.
• Detail-oriented, methodical approach.
• Strong planning and organisational skills.
• Ability to grasp technical information quickly.
• Excellent written and verbal communication.
• Strong numeracy skills.
• Willingness to pursue continuing professional development.
• Good standard of education.

Responsibilities

• Receive and manage new claim notifications.
• Negotiate settlements with insurers.
• Review policy wordings for best settlements.
• Meet client SLA standards and ensure accuracy.
• Case manage complex or contentious claims.

Skills

Claims handling

Attention to detail

Organisational skills

Analytical thinking

Communication skills

Numeracy

Adaptability

Education

CII qualifications

Relevant degree

Job description

Marsh is seeking a Claims Analyst or Senior Claims Analyst to join the Cyber Claims team in Norwich. This hybrid role requires being in the office at least three days a week and focuses on large, complex global insurance contracts.

The role is technical, not a call centre, and involves handling notifications, negotiating settlements with insurers, and interpreting policy wordings to deliver strong client outcomes. Autonomy and professional development are emphasized.