Hybrid Technical Assurance Coordinator

Hollybank Trustees Ltd; Horley; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Stark Group is seeking a Technical Assurance Administrator to join the Infrastructure – Assets team in a hybrid role at our Horley site. You will coordinate technical assurance activities across Networks, EV and Zero assets, manage submissions and documentation, and maintain accurate compliance records.

You will liaise with internal teams and external partners, monitor workflows and respond to customer enquiries while ensuring SLAs are met.

Qualifications

• Previous experience in an administrative, coordination or support role.

Responsibilities

• Coordinate day-to-day administration of technical assurance activities across Networks, EV and Zero assets.
• Manage receipt, tracking and processing of work requests, designs and completion documentation.
• Initial checks on technical and asset documentation to ensure submissions are complete.
• Maintain accurate records of approvals, actions, documentation and compliance evidence.
• Monitor workflows and deadlines, escalate overdue actions.
• Onboard Independent Connection Providers (ICPs) and delivery partners.
• Coordinate planned and reactive maintenance across the asset portfolio.
• Liaise with third-party Operations & Maintenance providers to meet timescales.
• Monitor contractor performance and maintenance records.
• Manage technical assurance mailboxes and respond to enquiries.
• Log and track faults, incidents and remedial actions; escalate as needed.
• Support incident and emergency response processes.
• Act as first contact for customers with issues on Networks, EV and Zero assets.
• Ensure inquiries and incidents meet SLAs.
• Maintain records for maintenance, repairs and cost recovery.
• Support audits by keeping records accurate and accessible.
• Identify opportunities to improve processes and reporting across Technical Assurance.

Skills

Organisation

Attention to detail

Communication

IT literacy

Databases

Stakeholder management

Teamwork

Proactive

Customer service

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Stark Group is seeking a Technical Assurance Administrator to join the Infrastructure – Assets team in a hybrid role at our Horley site. You will coordinate technical assurance activities across Networks, EV and Zero assets, manage submissions and documentation, and maintain accurate compliance records.

You will liaise with internal teams and external partners, monitor workflows and respond to customer enquiries while ensuring SLAs are met.