Technical Assurance Administrator

Hollybank Trustees Ltd; Horley; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Stark Group is seeking a Technical Assurance Administrator to join the Infrastructure – Assets team in a hybrid role at our Horley site. You will coordinate technical assurance activities across Networks, EV and Zero assets, manage submissions and documentation, and maintain accurate compliance records.

You will liaise with internal teams and external partners, monitor workflows and respond to customer enquiries while ensuring SLAs are met.

Qualifications

• Previous experience in an administrative, coordination or support role.

Responsibilities

• Coordinate day-to-day administration of technical assurance activities across Networks, EV and Zero assets.
• Manage receipt, tracking and processing of work requests, designs and completion documentation.
• Initial checks on technical and asset documentation to ensure submissions are complete.
• Maintain accurate records of approvals, actions, documentation and compliance evidence.
• Monitor workflows and deadlines, escalate overdue actions.
• Onboard Independent Connection Providers (ICPs) and delivery partners.
• Coordinate planned and reactive maintenance across the asset portfolio.
• Liaise with third-party Operations & Maintenance providers to meet timescales.
• Monitor contractor performance and maintenance records.
• Manage technical assurance mailboxes and respond to enquiries.
• Log and track faults, incidents and remedial actions; escalate as needed.
• Support incident and emergency response processes.
• Act as first contact for customers with issues on Networks, EV and Zero assets.
• Ensure inquiries and incidents meet SLAs.
• Maintain records for maintenance, repairs and cost recovery.
• Support audits by keeping records accurate and accessible.
• Identify opportunities to improve processes and reporting across Technical Assurance.

Skills

Organisation

Attention to detail

Communication

IT literacy

Databases

Stakeholder management

Teamwork

Proactive

Customer service

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Location: Hybrid / Massetts Rd, Horley RH6 7DE, UK
job type: Permanent / Full-time
Sector and subsector: Utilities | Administration
Salary: Competitive salary

Technical Assurance Administrator

Stark | Infrastructure – Assets

We’re looking for a Technical Assurance Administrator to join our Infrastructure – Assets team.

This is an important role supporting the Technical Assurance team across Stark’s Networks, EV and Zero asset portfolio. You’ll play a key part in keeping technical assurance activities organised, ensuring records and compliance documentation are maintained, coordinating maintenance and contractor activity, and helping to make sure customer and stakeholder enquiries are dealt with promptly.

You’ll work with a wide range of internal teams, contractors, delivery partners and customers, making this a great opportunity for someone who enjoys coordination, problem-solving and working in a technical environment.

What you’ll be doing

• Coordinate the day-to-day administration of technical assurance activities across Stark’s Networks, EV and Zero assets.
• Manage the receipt, tracking and processing of work requests, technical submissions, designs and completion documentation.
• Carry out initial checks on technical and asset documentation, ensuring submissions are complete and ready for technical review.
• Maintain accurate records of approvals, actions, technical documentation and compliance evidence.
• Monitor workflows and deadlines, escalating overdue actions where required.
• Support the onboarding and ongoing administration of Independent Connection Providers (ICPs) and delivery partners.
• Coordinate planned and reactive maintenance, inspections and servicing activities across the asset portfolio.
• Liaise with third-party Operations & Maintenance providers to ensure work is completed within agreed timescales.
• Monitor contractor performance and maintain accurate records of maintenance activity and completion evidence.
• Manage technical assurance mailboxes and respond to customer and stakeholder enquiries.
• Log and track faults, incidents and remedial actions, ensuring they are progressed and escalated appropriately.
• Support incident and emergency response processes through effective communication and coordination.
• Act as a first point of contact for customers experiencing issues with Networks, EV and Zero assets, carrying out initial triage before escalating to the appropriate technical or operational team.
• Ensure customer enquiries and incidents are managed within agreed service levels (SLAs).
• Maintain records relating to maintenance, repairs and emergency call-outs to support cost recovery and recharge activities.
• Support audits by ensuring technical, compliance and asset records are accurate, complete and easily accessible.
• Identify opportunities to improve processes, reporting and ways of working across the Technical Assurance function.

What you’ll bring

• Previous experience in an administrative, coordination or support role.
• Excellent organisational skills and the ability to manage multiple priorities and deadlines.
• Strong attention to detail and a methodical approach to maintaining records and documentation.
• Confident written and verbal communication skills.
• Good IT skills, particularly Microsoft Excel, Word and Outlook.
• Experience working with databases, workflow systems, asset management systems or other record-management tools.
• The ability to build positive working relationships with colleagues, customers, contractors and other external stakeholders.
• A proactive approach with the confidence to follow up actions and escalated issues when necessary.
• The ability to work independently while also being a supportive and collaborative team player.
• A customer-focused approach and a commitment to delivering a high standard of service.

It would be great if you also have:

• Experience working within utilities, infrastructure, engineering, construction, EV, energy or renewable energy.
• Experience coordinating contractors, maintenance programmes or field-based activities.
• An understanding of compliance, regulatory or audit requirements.
• Experience working with incident, maintenance or asset management systems.
• Knowledge of electricity networks, EV charging infrastructure or renewable technologies.

Stark is a growing technology-based business operating across the energy and utilities sector. We help businesses understand and manage their energy and utility usage, while supporting the infrastructure and services that sit behind it.

This is an opportunity to join a team working across an exciting and developing asset portfolio, with exposure to technical assistance, infrastructure, contractors, compliance, customer service and asset management.

You’ll have the opportunity to develop your knowledge of the utilities and infrastructure sector while working alongside experienced technical and operational teams.

Stark Group is an equal opportunities employer. We’re committed to creating an inclusive workplace where everyone is valued for their skills, experience and perspective, and where our people can bring their whole selves to work.