Hybrid Tech Lead - CRM & Digital Platforms

A2Dominion Group; London Borough of Ealing; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

25 days holiday per year

Pension contributions up to 8%

Annual health & lifestyle allowance up

Job summary

A2Dominion is recruiting a Technical Lead – CRM & Digital Platforms to own and lead the technology behind our customer experience. You will be the principal technical authority for Dynamics 365 Customer Engagement and the Power Pages estate, guiding delivery, development, and continuous improvement.

Reporting to the Applications Engineering Manager, you’ll ensure platforms remain secure, resilient, scalable, and compliant.

Qualifications

• Degree-level qualification, or equivalent professional experience, in IT, Software Engineering or a related discipline.
• Extensive experience designing, developing, configuring and supporting Microsoft Dynamics 365 Customer Engagement solutions.
• Experience delivering CRM integrations across enterprise systems using APIs, connectors and modern integration approaches.

Responsibilities

• Provide technical leadership and ownership for Dynamics 365 Customer Engagement, Power Pages and associated digital platforms.
• Act as the lead technical authority for CRM and digital platforms, defining technical standards, engineering approaches and platform roadmaps.
• Lead the development, configuration, optimisation and support of Dynamics 365 Customer Engagement solutions.
• Oversee the design, development and ongoing management of customer-facing digital platforms, ensuring secure, accessible and high-performing user experiences.
• Lead complex incident resolution, root-cause analysis and technical problem management activities.
• Ensure integrations, APIs, connectors and data flows are secure, scalable, resilient and appropriately monitored.
• Establish strong governance, controls and standards across platform environments, data management, access controls and lifecycle management.
• Oversee release management, upgrades, deployments and platform engineering practices.
• Work closely with Architects, Product Owners and Technology teams to shape technical solutions and support strategic roadmaps.
• Drive continuous improvement, platform optimisation and reduction of technical debt.
• Manage technical relationships with Microsoft, implementation partners and third‑party suppliers.

Skills

CRM integration

Technical leadership

Incident resolution

Security & governance

Platform roadmaps

Education

Degree-level qualification in IT or related field

Tools

Dynamics 365 CE

Power Pages

Power Platform

Dataverse

APIs & connectors

Job description

A2Dominion is recruiting a Technical Lead – CRM & Digital Platforms to own and lead the technology behind our customer experience. You will be the principal technical authority for Dynamics 365 Customer Engagement and the Power Pages estate, guiding delivery, development, and continuous improvement.

Reporting to the Applications Engineering Manager, you’ll ensure platforms remain secure, resilient, scalable, and compliant.