Technical Lead – CRM & Dynamics 365 Platforms (Hybrid)

A2Dominion; London Borough of Ealing; Hybrid; GBP 59,000 - 65,000; Full time

Benefits offered by this job

25 days holiday (Plus BH)

8% pension

Health & lifestyle allowance up to £|£

Job summary

A2Dominion is seeking a Technical Lead for CRM & Digital Platforms to guide Dynamics 365 CE and Power Pages, shaping platform roadmaps and ensuring secure, scalable customer-facing experiences. You will lead development, integrate enterprise systems, and drive continuous improvement within the Business Applications team.

The role requires strong Microsoft ecosystem knowledge, CRM implementation experience, and leadership capability to own end-to-end platform delivery in a hybrid working

Qualifications

• Experience designing, configuring and supporting Microsoft Dynamics 365 Customer Engagement solutions.
• Experience delivering CRM integrations across enterprise systems using APIs, connectors and modern integration approaches.
• Strong understanding of the wider Microsoft ecosystem including Power Platform, Dynamics 365, Dataverse, automation and emerging AI capabilities.

Responsibilities

• Provide technical leadership and ownership for Dynamics 365 Customer Engagement, Power Pages and associated digital platforms.
• Act as the lead technical authority for CRM and digital platforms, defining technical standards, engineering approaches and platform roadmaps.
• Lead the development, configuration, optimisation and support of Dynamics 365 Customer Engagement solutions.
• Oversee the design, development and ongoing management of customer-facing digital platforms, ensuring secure, accessible and high-performing user experiences.
• Lead complex incident resolution, root-cause analysis and technical problem management activities.
• Ensure integrations, APIs, connectors and data flows are secure, scalable, resilient and appropriately monitored.
• Establish strong governance, controls and standards across platform environments, data management, access controls and lifecycle management.
• Oversee release management, upgrades, deployments and platform engineering practices.
• Work closely with Architects, Product Owners and Technology teams to shape technical solutions and support strategic roadmaps.
• Drive continuous improvement, platform optimisation and reduction of technical debt.
• Manage technical relationships with Microsoft, implementation partners and third‑party suppliers.

Skills

Dynamics 365 CRM

CRM architecture

Platform ownership

Leadership

APIs & integration

Power Platform

Security & compliance

Education

Degree in IT/Software Eng

Tools

Power Pages

Dataverse

Azure

Job description

A2Dominion is seeking a Technical Lead for CRM & Digital Platforms to guide Dynamics 365 CE and Power Pages, shaping platform roadmaps and ensuring secure, scalable customer-facing experiences. You will lead development, integrate enterprise systems, and drive continuous improvement within the Business Applications team.

The role requires strong Microsoft ecosystem knowledge, CRM implementation experience, and leadership capability to own end-to-end platform delivery in a hybrid working